Relationship Banker - Buffalo Market

Responsibilities

• Engage clients in the lobby to educate and assist with conducting transactions through self‑service resources, such as mobile banking, online banking, or ATM.
• Accurately and efficiently process cash transactions for clients as needed.
• Have deep conversations with clients to gain in‑depth knowledge of their financial and life priorities and connect them to solutions that meet their goals.
• Execute the bank's risk culture and strive for operational excellence.
• Build relationships with clients to meet financial needs.
• Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

• Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
• Confident in identifying solutions for new and existing clients based on their needs.
• Communicates effectively and confidently and is comfortable engaging all clients.
• Has the ability to learn and adapt to new information and technology platforms.
• Confident in educating clients on how to conduct simple banking transactions through self‑service technologies (for example, ATM, online banking, mobile banking).
• Applies strong critical thinking and problem‑solving skills to meet clients’ needs.
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Efficiently manages time and capacity, focusing on results while acting in the best interest of the client.
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.

• Experience in financial services and knowledge of financial services industry, products and solutions.
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor's Degree or business‑relevant Associate’s Degree such as business management, business administration or finance.

Shift: 1st shift (United States of America)

Hours Per Week: 40

• 10 FOUNTAIN PLZ (NY7101), US - NY
  - Buffalo
• 1989 S Park Ave - SOUTH PARK BC (NY7117), US - NY
  - Buffalo
• 495 Elmwood Ave - ELMWOOD BANKING CENTER (NY7206), US - NY
  - Buffalo
• 4049 Seneca St - WEST SENECA BC (NY7120), US - NY
  - West Seneca

Pay range: $25.00 - $26.77 hourly, pay determined based on experience, education and skill set. This role is compensated with a base salary and is not incentive eligible. The role is currently benefits eligible.

Benefits:
We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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