Senior Field Client Relationship Officer

Location

726 Exchange Street, Buffalo, New York (Primary). Preferred locations:
Albany, NY;
Vermont;
Massachusetts; or surrounding markets. Hybrid requirement: if the selected candidate resides near the Key Bank office (non‑branch location), they are expected to work on‑site 2 days per week.

Hours:

8‑5pm EST required.

As an integral member of the Commercial Bank team, this role collaborates to acquire, expand, and retain business clients. The position acts as the first point of contact for customer service needs, inquiries, or problems, ensuring clients receive a full and effective client experience.

• Collaborate with partners to expand and retain business and commercial clients.
• Maintain and manage cash management services, including project completion and tracking (e.g., product/service updates, new service introductions, compliance projects).
• Serve as a subject‑matter resource to the client on deposit and loan compliance, coordinating the setup, maintenance, and closure of deposit accounts.
• Prepare, deliver, and review agreements.
• Adhere to all risk policies and procedures, including QV and risk testing initiatives.
• Conduct research to support ongoing client needs.
• Generate cross‑sell leads and participate in regular bank initiatives.
• Partner with internal stakeholders to address complex client needs.
• Make timely, risk‑aware decisions and take ownership of outcomes.
• Set clear objectives, define priorities, and manage time effectively.
• Analyze information from various sources to draw conclusions and develop solutions.
• Adhere to and support Key’s compliance culture.
• Perform other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
• Comply with all Key Bank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Bachelor’s Degree or equivalent experience (required).

3+ years of cash management experience (required). 3+ years of commercial banking experience (preferred).

Certified Cash Manager (CCM) or Certified Treasury Professional (CTP) (preferred).

• Expertise in treasury/cash management products and services; manage service updates, compliance projects, and new service rollouts.
• Understanding of client setup, maintenance, and closure of commercial deposit accounts and loan servicing, ensuring operational accuracy and client satisfaction.
• Demonstrated success in managing client needs and inquiries.
• Strong verbal and written communication for client engagement.
• Identify cross‑sell opportunities and contribute to bank initiatives.
• Analyze information to resolve complex client issues and make timely, risk‑aware decisions.
• Work effectively with internal partners to support business growth.
• Prepare, deliver, and review client agreements.
• Set priorities and manage workload effectively.
• Ensure accuracy and follow‑through in client support.
• Comfortable presenting to clients and internal stakeholders.
• Adhere to risk policies and support testing initiatives.
• Interpret data and develop client‑focused solutions.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

All Key Bank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

General office – prolonged sitting, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks and computer bags up to 10 lbs.

Occasional travel, including overnight stays.

Occasional operation of a motor vehicle with a valid driver’s license.

Hybrid (2+ days).

This position is eligible to earn a base salary in the range of $69,000.00–$ annually. Placement within the pay range may differ based on various factors including skills, experience, and geographic location. Compensation also includes eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives.

Key Corp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status, or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

08/12/2026