Institutional Client Services Relationship Manager II

Overview Provides operational, risk, and client service support for institutional client relationships within a team‑based coverage model. Works primarily in a backup and execution capacity in close partnership with senior Relationship Managers to ensure continuity of service, accuracy of processing, and adherence to risk and control standards.

Primary Responsibilities Support assigned institutional client relationships by executing daily administrative and transactional responsibilities accurately and in accordance with client directives, policies, and procedures.

Submit and/or approve transactions, activity, and workflows in a timely and accurate manner while maintaining strong documentation standards.

Serve as a designated backup contact for senior Relationship Managers, ensuring seamless coverage during planned and unplanned absences.

Maintain visibility into assigned client activity, open items, and priorities to support continuity of service.

Review, respond to, and annotate compliance, monitoring, and control reports for supported relationships; escalate issues and exceptions appropriately.

Participate in client calls as requested, demonstrating preparedness, professionalism, and clear communication.

Execute disbursement‑related activities in strict adherence to ICS controls, including validation of payment instructions and escalation of discrepancies.

Maintain a strong understanding of internal policies, procedures, and control requirements; complete all required training within established time frames.

Collaborate with peers across coverage groups to ensure effective handoffs, backup coordination, and knowledge sharing.

Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.

Identify operational, client, or risk issues and escalate promptly using clear, factual problem statements and recommended next steps.

Maintain M&T internal control standards, including timely implementation of internal and external audit actions and resolution of issues raised by regulators, as applicable.

Promote an environment that supports belonging and reflects the M&T Bank brand.

Complete other related duties as assigned.

Education and Experience

Required:

Bachelor's degree and a minimum of 2 years’ relevant experience,OR in lieu of a degree,A combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ relevant experience

Strong level of proficiency in use of personal computers and pertinent word processing and spreadsheet software

Detail-oriented

Excellent customer service skills

Excellent verbal and written communication skills

Proven organizational skills

Proven leadership skills

Proven problem-solving skills

Strong decision making skills

Education and Experience Preferred:

Bachelor’s degree in Finance or Business Minimum of 4 years’ relevant experience

Retirement or Trust administration experienceM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $62,200.00 - $ Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location:

Buffalo, New York, United States of America
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