Institutional Client Services Relationship Manager II

Overview

Provides operational, risk, and client service support for institutional client relationships within a team‑based coverage model. Works primarily in a backup and execution capacity in close partnership with senior Relationship Managers to ensure continuity of service, accuracy of processing, and adherence to risk and control standards.

• Support assigned institutional client relationships by executing daily administrative and transactional responsibilities accurately and in accordance with client directives, policies, and procedures.
• Submit and/or approve transactions, activity, and workflows in a timely and accurate manner while maintaining strong documentation standards.
• Serve as a designated backup contact for senior Relationship Managers, ensuring seamless coverage during planned and unplanned absences.
• Maintain visibility into assigned client activity, open items, and priorities to support continuity of service.
• Review, respond to, and annotate compliance, monitoring, and control reports for supported relationships; escrow issues and exceptions appropriately.
• Participate in client calls as requested, demonstrating preparedness, professionalism, and clear communication.
• Execute disbursement‑related activities in strict adherence to IFC controls, including validation of payment instructions and escalation of discrepancies.
• Maintain a strong understanding of internal policies, procedures, and control requirements; complete all required training within established time frames.
• Collaborate with peers across coverage groups to ensure effective handoffs, backup coordination, and knowledge sharing.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.
• Identify operational, client, or risk issues and escalation promptly using clear, factual problem statements and recommended next steps.
• Maintain M&T internal control standards, including timely implementation of internal and external audit actions and resolution of issues raised by regulators, as applicable.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

• Bachelor's degree and a minimum of 2 years’ relevant experience
• OR in lieu of a degree, A combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ relevant experience
• Strong level of proficiency in use of personal computers and pertinent word processing and spreadsheet software
• Detail-oriented
• Excellent customer service skills
• Excellent verbal and written communication skills
• Proven organizational skills
• Proven leadership skills
• Proven problem‑solving skills
• Strong decision making skills

• Bachelor’s degree in Finance or Business
• Minimum of 4 years’ relevant experience
• Retirement or Trust administration experience

M&T Bank is committed to fair, competitive, and market‑informed pay for our employees. The pay range for this position is $62,200.00 - $ Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location:

Buffalo, New York, United States of America

Great companies have an enduring sense of purpose. With roots dating back to the founding of Wilmington Trust Company by T. Coleman du Pont in 1903, Wilmington Trust has been serving successful individual and institutional clients for more than a century.

Wilmington Trust is internationally recognized and has a team of experienced and skilled professionals focused on delivering a high caliber of service to every client relationship.

We are proud to be part of the M&T corporate family.

• As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time each year.

Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.

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