Banking Services Group Leader III - Commercial Lending Operations - Commercial Collateral

Overview

Serves as team leader within assigned COE unit with guidance from manager. Guides workflow, manages exceptions, assists in process improvement and related projects within Commercial Lending Operations.

Primary Responsibilities:

Monitor work flow and serve as liaison between assigned COE unit and management. Provide training and coaching to assigned COE team on daily work functions and approve daily work of assigned team. Assist with onboarding new hires. Assist with production work on an as needed basis. Complete daily production reporting for assigned COE team. Maintain currency of team procedures; complete quality assurance control reviews of team activities to ensure adherence to these procedures.

Participate in special projects as assigned. Manage and provide guidance on exceptions occurring within the team. Identify opportunities and assist with implementation of approved process improvement efforts for assigned team. Reconcile the general ledger as required by assigned area. Approve daily team productivity reports, ensuring they accurately reflect team activity. Research and resolve complex internal and external customer issues and escalations within assigned area.

Provide vendor support with daily activities and problem resolution. Resolve regulatory complaints for assigned team, working with Legal and Compliance as required. Assist with onboarding new hires. Review and approve wire transfers as required by the assigned area. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.

Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned.

A combined minimum of 5 years’ higher education and/or relevant work experience. Work leadership experience. Strong customer service skills. Knowledge of relevant spreadsheet, word processing and presentation software as required within assigned team.

Proven verbal and written communication skills. Knowledge of systems, documents and procedures in assigned area.

Buffalo, New York, United States of America

The pay range for this position is $26.00 - $43.34 Hourly (USD).

• competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust.

M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.

As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.

View M&T’s Human Capital Report to learn more.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.