ICS Relationship Manager II - Buffalo and Wilmington

Overview

Provides relationship management oversight of assigned institutional client accounts with an established or new book of business. Working in a team environment, provides account specific administration and client services to support the business, concentrating on quality and accuracy of daily work and superior relationship management, while minimizing risk. Provides guidance to less experienced personnel.

• Submit and/or approve activity for processing in a timely and accurate manner and based on client directives.
• Respond to and/or annotate compliance reports for assigned accounts or team; resolve related outstanding matters as directed.
• Submit and/or approve annual account reviews for assigned accounts or in a timely manner as requested.
• Serve as primary/secondary contact for assigned/coverage team accounts as well as retirement plan participants and pensioners.
• Resolve basic and complex matters and inquiries, adhering to established Division, client and alliance service standards.
• Maintain client communications on regulatory, legal, accounting and trust matters.
• Complete client billing and resolve aged receivables for client accounts.
• Remain current on industry trends and regulatory items.
• Partner with Client Development to look for cross-selling and growth opportunities with assigned clients.
• Provide guidance to less experienced personnel.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

• Bachelor's degree and a minimum of 2 years’ relevant experience, OR in lieu of a degree, A combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ relevant experience.
• Strong level of proficiency in use of personal computers and pertinent word processing and spreadsheet software.
• Detail-oriented.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Proven organizational skills.
• Proven leadership skills.
• Proven problem-solving skills.
• Strong decision making skills.

• Bachelor’s degree in Finance or Business.
• Minimum of 4 years’ relevant experience.
• Retirement or Trust administration experience.

Buffalo, New York, United States of America

The pay range for this position is $62,200.00 - $ Annual (USD).

M&T Bank is committed to fair, competitive, and market-informed pay for our employees.

Great companies have an enduring sense of purpose. With roots dating back to the founding of Wilmington Trust Company by T. Coleman du Pont in 1903, Wilmington Trust has been serving successful individual and institutional clients for more than a century. Wilmington Trust is internationally recognized and has a team of experienced and skilled professionals focused on delivering a high caliber of service to every client relationship.

We are proud to be part of the M&T corporate family. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.

View M&T’s Human Capital Report to learn more.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.