Public Safety Dispatcher- Police

Salary: $40,131.00 – $55,365.00 Annually

An incumbent to a position in this class is responsible for operating the public safety communication system in the Department of Police. The Public Safety Dispatcher operates a telephone, radio, computer, Automatic Vehicle Locater (AVL) and related equipment, to dispatch police personnel and equipment to scenes of crimes, accidents and other emergencies. Incumbents must be able to function calmly under stress, and take appropriate action swiftly.

They must exercise sound judgment, alertness and responsiveness in emergency situations. Work is performed under direct supervision from a higher level police official an in accordance with established policies and procedures. Supervision is not a function of this position.

• Dispatches vehicles and personnel for routine and emergency service calls;
• Maintains continuous status and location records of police, fire and emergency vehicles;
• Operates computer terminal, AVL, to retrieve information and relay same as needed including e-mail system;
• Determines priorities of service when necessary in accordance with established policies and practices;
• Receives incoming telephone calls and provides information;
• Receives calls over the telephone from fire and other governmental agencies;
• Expediently accesses and reports to police staff and other civilian staff in the Department, sensitive information from criminal and personal databases, such as Criminal Justice Information System;
• Performs related duties as required.

• Graduation from High School, GED or Equivalency Diploma.
• Proof of education must be presented at time of appointment.
• Background investigation results, including but not limited to consideration of an applicant’s arrests which did not lead to convictions, will be considered in the Police Department’s determination of whether an applicant should be denied unsupervised access to the federal Criminal Justice Information System (?CJIS?), and therefore denied employment.
• Must present Association of Police Communications Operator certification within one year of appointment, or within the time schedule for training by Erie County.