Program Director of Child Advocacy Center

FLSA Status: Exempt

Salary Range: $56,100 - $60,000

Personalized salary reflecting your related experience and academic/credentialed background.

Location: 899 Main Street Buffalo, NY

• This position is responsible for the oversight of all program and administrative staff. Supervisory responsibilities of these direct reports include consistent coaching, feedback, & development, review & approval of timecards, completing performance reviews & development plans, administration of personnel policies, scheduling, and leading regular staff meetings & supervision, monitoring training compliance, hiring new staff and related functions. Provides clinical supervision to program staff.

• Monitors and manages program operation to assure delivery of services within contracted levels in accordance with available resources within budgetary guidelines.
• Assures maintenance of physical plant and compliance with health and safety guidelines.
• Maintains program activities in compliance with Best Self, Erie County, New York State, Medicaid and/or other regulatory agencies.
• Monitor programmatic data to ensure productivity expectations are met and completion/accuracy of all records is maintained (i.e. billing, progress notes, service)
• Coordinates program's relationship with other agencies and community resources.
• Completes and monitors completion of chart audits to ensure accuracy of all record keeping.
• Participates in all relevant agency meetings and committees.
• Provides leadership in developing and maintaining a clinically sound treatment program, which responds to the needs of the client population.
• Meets agency Key Performance Indicators.
• Develops and ensures implementation of treatment team meetings.
• Leads team in following agency standardization and processes.
• Provides direct services to clients based on programmatic need.
• Lead and facilitate coaching sessions and 1:1's, ensuring staff continuously develop the competencies and skills required for their roles.
• Design and implement learning experiences for onboarding new and transferred employees, ensuring they are equipped to meet departmental needs and enhance team performance.
• Maintains client confidentiality at all times following all agency and HIPPA policies.
• Completes all trainings required by the agency.
• Performs all other duties as assigned.

• Master's Degree and Qualified Health Professional (QHP) certification (LMSW, LCSW, LMHC or CASAC) and three (3) years of relevant direct service experience, including responsibility for clinical supervision.
• Must have knowledge of clinical supervision practice, relevant community resources and mental health treatment system structure, common mental disabilities, basic behavior theory and principles of psychiatric rehabilitation, multi-disciplinary team methodology, common psychotropic medications, and direct service delivery methods and theory.
• Ability to maintain records and prepare reports.
• Minimum proficiency with Windows based software applications is required.
• Must have excellent communication skills.
• Must have experience with Electronic Medical Records databases and basic computer skills.
• Must appreciate cultural diversity and be aware of cross-cultural counseling issues.

• Welcoming, team environment that inspires you to thrive and be your Best Self!
• Rewarding work experience!
• Generous paid time off
• Various student loan forgiveness programs
• Multiple and diverse health insurance options
• Many other unique lifestyle & personal insurance options
• Tuition reimbursement
• CASAC certification tuition support
• Professional license/certification renewal reimbursement
• Career growth and advancement opportunities
• We look forward to telling you more!