Intake Specialist

Starting Rate: $18 per hour Located in 899 Main St., Buffalo, NY 35 hours Full Time

The Central Intake Specialist,functioning as the client's advocate in the scheduling process, handles requests for initial appointments, performs a preliminary mental health/chemical dependency screening, determines urgency and initial level ofcare, and schedules the client accordingly. This individual will schedule initial appointments based on medical necessity, insurance requirements, andall agreements with state and county licensing bodies. The Central Intake Specialist will ensure all necessary authorizations and/or referrals are inplace to cover the initial appointment and will verify insurance coverage.

This individual will maintain documentation and perform record keeping in accordance with agency requirements. The Central Intake Specialist will maintain confidentiality in accordance with all applicable state and federal regulations. The Central Intake Specialist will receive clinical and administrative supervision from the Central Intake Supervisor.

• Conductsa telephonic triage of requests for initial appointments which will involve butnot limited to, a brief lethality assessment, description of the presenting problem, and level of care determination
• Works cooperatively with referral sources to ensure continuation of referral support
• Verifies insurance coverage, obtains necessary authorizations and referrals, and ensures financial supports are in place for the initial visit.
• Educates the client about the treatment/rehabilitation processes and procedures as wellas what to expect as a customer of BBH.
• Assessments are documented electronically and, as they are done, are transmitted to the receiving therapist and program Director.
• Completes all trainings required by the agency.
• Performs all other duties as assigned.

• Associates degree in social work, psychology or closely related human services field, plus experience working with central intake or psychiatric triage.
  
  -OR- 2years of full-time paid experience in a related mental health, substance abuseor social service agency, with experience with third party payers
• Musthave knowledge of both mental health and addictive disorders and their treatment and rehabilitation.
• Mustknow the admission criteria for the various licensed mental health and addition services offered by BBH.
• Must possess skills in telephonic interviewing and psychiatric triage.
• Knowledge of insurance requirements and community resources is a plus.
• Mustbe goal directed, organized and able to work independently.
• Demonstratedability to work effectively with behavioral health clients, referral sources,and community agencies.
• Musthave excellent telephone engagement and customer service skills.
• Mustbe computer literate and able to navigate between several programs.

• Welcoming, team environment, that inspires you to thrive and be your Best Self!
• Generous paid time off
• Employee referral bonus
• Various student loan forgiveness programs
• Multiple and diverse health insurance options
• Many other unique lifestyle & personal insurance options
• Professional license/certification renewal reimbursement
• Career growth and advancement opportunities