Guest Experience Ambassador

Founded in 1959, the Buffalo Bills are one of the most storied franchises in the National Football League (NFL). The Bills have won the AFC East division title the last five years, as well as won two American Football League (AFL) Championships ), and an NFL record four straight AFC Championships ) that included four trips to the Super Bowl. Located in Orchard Park, New York, the Bills are proud to be a member of the Western New York Community for more than 55 years.

Terry and Kim Pegula purchased the Buffalo Bills in 2014 and are only the second owners in the team’s history. Terry Pegula rose from humble beginnings to become one of the most respected leaders in the energy industry, and the Pegulas are one of the few professional sports owners to operate franchises in multiple sports, also owning the Buffalo Sabres (NHL), Buffalo Bandits (NLL) and Rochester Americans (AHL).

The Buffalo Bills are building a new stadium which will open in 2026, and are excited to be building the future while fostering a championship culture. Our HEART values, hard work, energy, accountability, respect, and team, are at the forefront of everything we do for our fans, community, employees, and team.

The Guest Experience Premium Ambassador position delivers an elevated and personalized experience to guests within the stadium’s exclusive premium spaces (clubs & suites). As part of the role, Premium Ambassadors serve as a welcoming presence and trusted resource to all guests and stadium staff. Premium Ambassadors anticipate guest needs while ensuring a safe, clean, comfortable environment and overall premium experience at Highmark Stadium.

• Greet all guests and deliver a warm and welcoming experience from start to finish.
• Anticipate guest needs and proactively offer assistance to enhance overall experience.
• Serve as a primary point of contact for guests in assigned premium spaces.
• Provide accurate information towards stadium amenities, premium offerings, game/event experiences and programs.
• Assist in way finding to seating areas, concessions, restrooms, and unique stadium landmarks using provided resources.
• Promote and share information about Fan Experience programs offered in the stadium.
• Monitor assigned areas for cleanliness and safety, reporting necessary items to Event Command.
• Distribute giveaway & promotional items to guests as directed.
• Resolve guests concerns and situations effectively in conjunction with Stadium Security and Guest Experience Supervisors.
• Assist guests with lost & found item inquiries and claims.
• Assist guests with accessible service transportation communication, demonstrating a clear understanding of services provided.
• Exercise professionalism and discretion at all times when working with VIPs, high-profile clients and Premium Partners.
• Perform all other duties as assigned.

• Professional, personable, and service-oriented demeanor.
• Quick learner: ability to adapt to different situations.
• Team-oriented mindset.
• All applicants must be 18 years of age or older and successfully pass a background check.

• Prior customer service or hospitality experience
• Ability to understand and utilize technology, including, but not limited to iPads, iPhones, Ticket Scanner, Laptops & Radios

• Ability to walk long distances, climb stairs, and stand for 6 hours or more.
• Ability to be outdoors in all weather conditions for 6 hours or more.
• Ability to work effectively in a high-noise environment
• Ability to verbally communicate with fans, staff, and partners.
• Ability to navigate large venue spaces

• Attend mandatory training classes, all Buffalo Bills home games and additional events as required.
• Ability to work in a fast paced, high stress
• Must have reliable transportation to and from Highmark Stadium.
• This role is part time and must be able to work weekends, nights and holidays when required.

This role pays $18.00 an hour.

Equal Opportunity

Employer:

The Buffalo Bills, LLC are proud to be an Equal Opportunity Employer and do not discriminate based upon race, color, religion, gender, national origin, sexual orientation, gender identity, gender expression, age, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.