Dual Rate Beverage Bartender​/Dual Rate Hospitality Shift Manager

The Beverage Bartender (primary position) is called upon to fill the Hospitality Shift Manager (secondary position) when needed. The Beverage Bartender will provide friendly, excellent service to every customer who approaches the bar while preparing and pouring drinks for customers and beverage servers. The bartender will prepare drinks with proper portions and ingredients. The Hospitality Shift Manager is responsible for managing and overseeing all aspects of the administration and daily operations of the SBCC Food and Beverage and Facilities/EVS departments.

All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

• Prepare drinks with proper portions and ingredients.
• Mix drinks and collect payment from guests.
• Count bank at the beginning of shift to verify necessary amounts. Count bank at the end of shift, separating room charges and comp tickets, completing paperwork. Requires mathematical skills and writing ability.
• Ability to take beverage orders from customers of the bar requires ability to communicate clearly in English.
• Clean bar area including wiping down bar and picking up trash. Restock supplies during slow periods, including lifting, bending, and reaching.
• Lift bar top to enter/leave bar work area (approximately 15 pounds) or bending under to access area behind bar.
• Must be able to work within a narrow space – approx. 4.5 ft. wide behind bar.
• Address guests with a pleasant nature at all times.
• Acquire knowledge of the casino layout and the ability to give proper directions.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

• Responsible for managing and supervising all Food & Beverage operations and Facilities/EVS, Kitchen and Stewarding functions as well as all employees of these departments when the Hospitality Manager is not on premises.
• Handle with all administrative duties such as scheduling, payroll, filling, personnel maintenance and HR issues for Food & Beverage and Facilities/EVS. Ensure proper staffing levels and work schedules in order to provide a high level of service with minimum labor hours. Evaluate staff performance on a ninety (90) day and annual basis.
• Conduct regular cover count, check average, food and beverage costs and projection analysis to maximize profitability.
• Responsible for the implementation of the Food & Beverage and Facilities/EVS Policies and Procedures.
• Must be able to operate and run multi‑unit operations.
• Assist with hiring, training, recognition, coaching, terminations and other personnel related issues.
• Communicate regularly with the Food & Beverage Management team and keep them informed on all casino and Food & Beverage activities and events. Communicate regularly with employees and keep them informed on all casino activities and events.
• Advise the Hospitality Manager of daily problems and needs; utilize all available resources to maximize profits.
• Adhere to all safety and sanitation guidelines in regards to Serve Safe, Seneca Nation Health codes and Seneca Gaming Corporations Risk Management Department.
• Adhere to TIPS Certification and Alcohol Awareness policy.
• Ensures compliance with liquor laws and all requirements associated with the property’s liquor license.
• Responsible for settling all disputes with…