Overnight Front Desk Associate

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Regular Part-Time Buffalo, NY, US

3 days ago Requisition

Salary Range: $16.50 To $17.50 Hourly

This role requires overnight from 11PM - 7AM, weekend, and holiday availability. This is a part-time position with variable hours based on availability and business needs. Flexibility with scheduling is essential to meet the needs of our hotel operations.

JOB SUMMARY

The Overnight Front Desk Associate is responsible for delivering courteous, professional guest service during overnight hours while completing nightly audit and end-of-day accounting functions for hotel operations. This position balances guest accounts, reconciles daily transactions, posts charges and payments accurately, prepares required financial and operational reports, and helps maintain a safe, secure, and guest-ready environment overnight. The role supports front desk operations and must adapt to brand and property-specific service standards, amenities, and overnight operating needs.

ESSENTIAL FUNCTIONS

• Provide friendly, professional guest service at all times during overnight hours, including greeting guests, responding to requests, and resolving concerns using sound judgment.
• Check guests in and out efficiently, ensuring an accurate and smooth arrival and departure experience for late arrivals, early departures, and walk-in guests as applicable.
• Input, update, and retrieve reservation and guest account information in hotel systems, including rates, room types, payment methods, and guest preferences.
• Assign rooms based on guest needs, hotel availability, and property procedures, and issue or reissue room keys as needed.
• Explain hotel services, amenities, parking, market or food offerings, and loyalty program information in accordance with Hilton brand standards.
• Complete all nightly audit functions, including reviewing, balancing, and posting room, tax, cash, credit card, and other guest and house account transactions.
• Reconcile daily revenue activity for guest rooms and other hotel outlets or services.
• Verify accuracy of charges, authorizations, settlements, room rates, market or outlet postings, paid‑outs, and cash handling activity; identify, research, and correct discrepancies when possible.
• Prepare, print, distribute, or electronically submit required daily, financial, and operational reports for management and other departments.
• Complete end‑of‑day and system rollover procedures accurately and on time to ensure business date changes are processed correctly.
• Answer and route phone calls, monitor email or front desk communications, and document guest issues, service requests, and audit exceptions appropriately.
• Coordinate with housekeeping, maintenance, and management to communicate room status issues, guest concerns, maintenance needs, and items requiring follow‑up.
• Maintain a clean, organized, and guest‑ready front desk, lobby, and applicable refreshment or market areas during the overnight shift.
• Monitor hotel activity overnight to support safety, security, and compliance with hotel procedures, including responding appropriately to emergencies, disturbances, or suspicious activity.

OTHER DUTIES

• Support other departments during downtime as assigned, including light cleaning or operational tasks.
• Attempt to communicate with guests in the guest’s native language when possible and appropriate.
• Support valet operations as needed (Embassy Suites Buffalo).
• Report maintenance deficiencies, safety hazards, accidents, or injuries promptly to management.
• Follow all safety procedures and be able to recognize and respond appropriately in emergency situations.
• Follow Personal Protective Equipment (PPE) requirements and report defective, damaged, or missing PPE to management.
• Maintain a clean, professional uniform and appearance in accordance with hotel standards.
• Promote a hospitable, guest‑focused service environment.
• Perform other duties as assigned.

EDUCATION & EXPERIENCE

• High school diploma or equivalent preferred.
• 1–2 years of hotel front desk, guest service, night audit, or…