Valet Attendant

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Regular Full-Time Buffalo, NY, US

10 days ago Requisition

Salary Range: $16.00 To $17.00 Annually

This role requires availability during weekends, holidays, and morning (7AM - 3PM) and afternoon (3PM - 11PM) shifts, approximately 5 days per week. This is a full-time position, with schedules based on business needs. Flexibility with scheduling is essential to support hotel operations and ensure consistent coverage.

Candidates must have a valid driver’s license to meet the essential functions of the job.

The Valet Attendant is responsible for providing safe, efficient, and courteous valet parking service for hotel guests. This role parks and retrieves guest vehicles promptly using safe driving practices, supports traffic flow at the hotel entrance, and assists with guest service needs to help ensure a positive arrival and departure experience. The Valet Attendant follows hotel policies and safety procedures and maintains a professional appearance and service-focused attitude.

• Park and retrieve guest vehicles in a safe, timely, and professional manner.
• Issue claim checks and maintain accurate key/vehicle control using required logs, tickets, and systems.
• Handle vehicles carefully and follow established safety procedures and hotel policies.
• Assist with traffic flow at the hotel entrance to maintain safety and efficiency.
• Performs light cleaning duties during each shift to maintain the cleanliness and appearance of communal hotel areas and other designated spaces. Responsibilities include, but are not limited to, dusting, vacuuming, and window washing.
• Promptly answer valet phones using positive, clear communication to coordinate guest requests as applicable.
• Open vehicle doors and assist guests with loading and unloading luggage to ensure a smooth and efficient flow of traffic in the valet area, including issuing claim checks and tagging bags as needed.
• Assist guests courteously with basic inquiries and directions and provide a hospitable service atmosphere.
• Report maintenance deficiencies, safety hazards, accidents, or injuries.

• Assist other hotel departments as needed to support overall guest satisfaction.
• Participate in departmental meetings and training sessions.
• Actively participate in and contributes into any/all initiatives when requested and/or required.
• Perform other duties as assigned.

• High school diploma or equivalent required.
• Prior valet parking, transportation, or related guest service experience preferred.
• Valid driver’s license with a clean driving record required.
• Experience driving automatic and manual transmission vehicles preferred.

• Strong customer service and interpersonal skills with a hospitality-focused mindset.
• Ability to safely operate a wide variety of vehicles, including luxury and oversized vehicles.
• Knowledge of traffic control, parking procedures, and vehicle safety practices.
• Strong communication skills, both verbal and written.
• Ability to handle guest concerns calmly and professionally.
• Basic math skills and ability to follow cash handling procedures if applicable.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Familiarity with local area routes and points of interest preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Ability to stand for the…