Desktop Support Engineer – Buffalo, NY

Looking for a change, join the Dox Team!

Dox Electronics Inc. is looking to add a Desktop Support Engineer to our team. The ideal candidate will be responsible for providing exceptional customer support to Dox’s client base, performing end user support from both an in person and remote capability. This position requires excellent listening skills to understand issues and take corrective actions. Candidates will work with a multitude of clients in all different industries.

Every day is a different experience!

We love what we do, and we make a difference every day!

• We are Security - focused!
• In Business for 39 years!
• Average Engineer tenure of 15+ years – This may be your last job!
• Pet-friendly office
• Office Happy Hours
• Weekly company sponsored lunches
• Pool Table, Ping Pong, and Arcade games

• 100% paid medical for single
• 100% paid dental for single
• Paid vacations and holidays
• Paid technology training and classes
• Paid life insurance
• Flexible Spending Account (FSA) program
• 401K program
• 3% Safe Harbor 401K plan without employee matching contributions
• Work from home options

Ideal candidates should have an Associate’s or bachelor’s degree in a related field (or 1-3 years of relevant industry experience) and be highly motivated and thrive working in a fast paced, deadline driven, customer focused environment.

• Provide first level technical support maintain customer desktops
• Deploy and maintain windows and third party patches
• Perform onsite and remote troubleshooting
• Listening to clients’ concerns and works solutions
• Provide hands on support for Senior Engineers
• Develop and maintain documentation
• Delivering the highest degree of customer satisfaction
• Escalating problems within parameters
• Developing and maintaining client relationships
• Identifying opportunities to expand or extend existing services
• Communicating effectively with customers and Dox employees

• Network + and or A+ Certifications
• Intermediate troubleshooting and repair skills
• Intermediate Windows 7/8/10/11 implementation, administration and troubleshooting skills
• Intermediate mobile device troubleshooting of IOS and Android devices
• Basic working knowledge of:
  • Virtualization – (Servers and Workstations)
  • Microsoft Windows Server Operating Systems
  • Server Hardware
  • Office 365 use (Email, SharePoint, One Drive, Teams)
• Ability to follow through until completion
• Effective written and verbal communication skills
• Strong organizational skills
• Strong problem resolutions skills

• US Citizenship or Green Card

If you are interested in learning more or setting up an Interview, please click "Apply Now" below or Call .

Dox performs assessments all over the USA and has a separate project team for remediation.