Forward-Deployed Program Manager; Electrical Software Platform Adoption

Location: Buffalo, NY preferred (on-site with key customer). Open to candidates willing to relocate to Buffalo or spend significant time on-site.

Type: Full-time or contract (initial 24-month horizon; extension or conversion likely)

Compensation: Competitive compensation + milestone-based bonuses

About Condoit: Condoit is the system of record for electrical distribution infrastructure. Our software platform creates efficiency and customer loyalty for electrical contractors, clarity and simplicity for electricians, and safe and reliable electrical systems for facility managers and property owners.

About the Role: This is a forward-deployed, high-visibility role embedded with one of the largest electrical contractors in the country. Your mission is to make their engineering work dramatically more efficient, help them stand out from competitors, and support safe, high-quality execution as they build critical electrical infrastructure. You’ll do this by integrating the Condoit platform into their business.

You will own a flagship rollout end-to-end: digitize and validate legacy materials, drive product improvements from spec through launch, and build field habits that sustain usage. We are looking for a highly organized operator who turns ambiguity into a clear plan, and who converts on-the-ground reality into crisp requirements that ship.

• Program leadership and delivery
• • Own the program plan end-to-end: scope, roadmap, milestones, resourcing, and measurable outcomes across ingestion, product improvements, and rollout.
  • Stand up the operating cadence and tracking system
• Process and Quality
• • Build the operating model: intake, triage, prioritization, service levels, quality gates, and customer sign-off.
  • Define standards and controls: source-of-truth, naming and metadata conventions, versioning, and QC protocols.
• Deployment, Enablement, and Adoption
• • Create playbooks, standard operating procedures, checklists, and training that make teams fast, consistent, and confident in the field.
  • Ensure sustained usage through field validation and capture, and by tracking adoption, cycle time, rework, and satisfaction.
• Stakeholder Management
• • Run the customer operating rhythm: daily stand-ups, weekly exec briefs, monthly steering committee; clear communication on risks, decisions, and dependencies.
  • Align stakeholders on definitions of done, acceptance criteria, and change requests, and coordinate subject matter experts and external contributors to unblock delivery.

• 5+ years in project/program management or product operations in a technical domain
• Proven ownership of complex, multi-stakeholder delivery programs with clear metrics
• Strong systems/process design skills; comfortable building pipelines from scratch
• Excellent communication and stakeholder management; confident running exec updates
• Technical fluency: able to write crisp product requirements, discuss data flows, and validate system behavior

• Electrical background or adjacent experience (single-line diagrams, riser diagrams, equipment naming conventions, arc flash context)
• Experience with data ingestion, document management, OCR/ML-assisted workflows
• Tooling: spreadsheets/SQL, project boards (Jira), basic BI (Looker/Tableau/Metabase)
• Comfort working on-site with customers; high tolerance for ambiguity and iteration

Apply: Email your resume or Linked In URL to apply with subject: PM – Buffalo. Include a brief note describing why you’re interested in this role, and a complex program you stood up and the metrics you moved.