Command Center Analyst

Please reference position Command Center Analyst in the subject line of email.

National Fuel is currently seeking a Command Center Analyst for an outstanding career opportunity in our Information Security department located at our corporate headquarters in Williamsville, NY. National Fuel is proud to have an inclusive workplace where diversity is valued, hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.

• The Command Center Analyst is tasked with monitoring security alerts and events for cybersecurity, network operations, and physical security in a 24/7/365 environment through rotating 12-hour shifts.
• This role serves as the first line of defense, ensuring that technical, digital, and physical security issues are promptly identified, analyzed, and resolved to maintain systems, data integrity, and facility safety.
• Monitor enterprise networks, services, and security events to quickly identify technical issues, cyber threats, and physical security alarms.
• Investigate system notifications and alerts by tracking, documenting, and notifying relevant business partners.
• Coordinate with technicians, customers, vendors, and incident response teams to remediate issues efficiently.
• Assist in the execution of disaster recovery procedures and incident response plans.
• Collaborate closely with various teams to conduct initial root cause analyses (RCAs) on incidents and threats.
• Document end user issues, solutions and resolutions in a tracking system.
• Collaborate with technology and security teams to improve detection and response capabilities.
• Create and present reports on security status, incidents, and improvements to senior management.
• Engage with internal stakeholders and third-party partners to ensure continuity of business and be prepared to recover from an event at National Fuel.

• Bachelor’s Degree (Computer Science, Information Technology, Information Security, or equivalent experience)
• Command Center and/or IT Operations with 1-3 years of experience or equivalent experience.
• Understanding security principles, technology infrastructure, and network protocols.
• Familiarity with SIEM tools, EDR solutions, and log analytic concepts.
• Strong understanding of incident management principles.
• Knowledge of common attack vectors, malware, and threat actor tactics (MITRE ATT&CK framework)
• Strong oral and written communication skills, proven technical abilities and strong computer skills.
• Ability to work in a fast-paced, highly collaborative environment.
• Flexible hours with time management and multi-tasking abilities are essential to success in this position.

National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live and work and have nearly 2,000 employees in Western NY and Northwest PA.

The base salary range for this position is $62,500 – 72,000.

This job posting contains a pay range, which represents the range of pay that National Fuel believes, in good faith, at the time of this posting that it might be willing to pay for the posted job. The specific base pay offered to a successful applicant will be based primarily on relevant professional experience. Other components that may be considered include: individual qualifications, licensures, industry specific experience, education and market demands for specialized skills.

The pay range is subject to change at any time based on various internal and external factors. Exempt positions will also be eligible for an Annual Cash Bonus Plan.

National Fuel offers a comprehensive benefits package including the following:

• Medical and Prescription Drug Coverage
• Paid Company Holidays
• Dental Coverage
• Parental Leave for Mothers and Fathers
• Vision Coverage
• Tuition Reimbursement
• 401(k) with Company Match
• Life Insurance
• Company Funded Retirement Savings Account
• Long Term Disability Insurance
• Paid Time Off
• Charitable Giving…