ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting

Service Now - Enterprise Service Management Transformation - Senior Manager – Tech Consulting

Join to apply for the Service Now - Enterprise Service Management Transformation - Senior Manager – Tech Consulting role at EY.

Location:

Anywhere in Country.

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in a rapidly changing environment. EY helps prestigious businesses worldwide through authoritative, agile, and efficient solutions for business decision‑making. As a Service Now Consulting Senior Manager you will play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.

• Lead engagement delivery and manage client relationships on a daily basis.
• Accountable for program/project management, ensuring that all objectives are met.
• Develop resource plans and budgets for engagements, managing engagement economics effectively.
• Build and manage the delivery of technology transformation projects and programs aligned with EY’s strategy.
• Provide assurance on timelines, costs, and quality, while leading both technical and non‑technical project teams.

• Drive and support sales activities alongside EY pursuit teams, including proposals, engagement estimates, and sales presentations.
• Lead and develop strategies for Service Now enabled transformations, working with senior client executives on business cases, transformation roadmaps, detailed plans and solution architectures.
• Act as an engagement manager across all aspects of Service Now ESM/GBS (
  HR Service Delivery, Field Service Management, Customer Service Management and Source to Pay
  ) engagements and solution delivery, including engagement management, design, configuration/development, testing and deployment.
• Manage 2–3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore resources.
• Build and foster client relationships and demonstrate the value of EY services.
• Excellent business acumen with fact‑based decision making and conflict resolution.
• Provide guidance and industry‑leading practice expertise for Service Now service management implementations across non‑IT business functions.
• Analyze a company’s service management capabilities and provide practice recommendations and insights for strategic roadmaps.
• Lead client process design sessions and facilitate requirements workshops with functional and business process subject matter experts.
• Experience with waterfall and agile delivery models, including planning, status reporting, budgets and risk and issue logs.
• Produce high quality deliverables and project artifacts.

• Bachelor’s degree required (4‑year degree);
  Master’s degree preferred.
• 5–7 years of Service Now implementation experience.
• 5–7 years of Big 4 or equivalent consulting experience at the Senior Manager or Director level.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of two of the following Service Now certifications:
  • Service Now Certified Implementation Specialist – HR Service Delivery
  • Service Now Certified Implementation Specialist – Customer Service Management
  • Service Now Certified Implementation Specialist – Field Service Management
• Excellent consulting and interpersonal skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Ability to develop presentations, functional and technical roadmaps and present ideas and proposals to all levels of management.
• Experience defining contextual, conceptual, and logical models that align business and technical capabilities.
• Experience leading teams and supervising others.
• Driver’s license valid in the U.S.
• Ability to travel to meet client needs (up to 60%).

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Performance analytics and reporting experience – certifications are a plus.
• Experience with Source to Pay, Employee Center, Legal Service Delivery…