Digital Servicing Business Technology Senior Manager

Overview

Job Summary
The Business Technology Sr Manager utilizes technical expertise, business acumen, strategic execution, relationship and leadership skills to lead a team in designing, developing, implementing and maintaining a set of interrelated technology platforms that deliver on the strategic technology and operational objectives of the Consumer line of business.

• Understand the business; build and maintain roadmaps that deliver business value; engage productively and influence partners
• Build, advocate for, and maintain technology strategy for assigned business lines
• Promote thought leadership and continuous learning
• Appropriate use of onshore/offshore mix
• Build and lead strong teams of analysts, PMs, engineers, developers, vendors
• Drive engagement, capability building, and delivery excellence
• Support talent attraction and development
• Manage complex technology portfolios, including critical applications
• Lead large-scale multi-year technology programs end-to-end on budget and timeline
• Ensure delivery to defined success measures; escalate and mitigate risks

Location
4910 Tiedeman Road, Brooklyn Ohio

Work Location
Mobile, in office 3 days a week

• Technology Strategy & Leadership:
  Understand the business; build and maintain roadmaps that deliver business value; engage productively and influence partners. Build, advocate for, and maintain technology strategy for assigned business lines. Promote thought leadership and continuous learning.
• Team Leadership & Development:
  Effective Financial Management;
  Appropriate use of onshore/offshore mix;
  Build and lead strong teams of analysts, PMs, engineers, developers, vendors;
  Drive engagement, capability building, and delivery excellence;
  Support talent attraction and development.
• Project Leadership:
  Manage complex technology portfolios, including critical applications;
  Lead large-scale multi-year technology programs end-to-end on budget and timeline;
  Ensure delivery to defined success measures; escalate and mitigate risks.
• Operations & Production Support:
  Oversee 24/7 production support including vulnerability remediation and risk management;
  Define and deliver on continuous improvement objectives, leveraging GenAI to enhance productivity.

• Manages a technology portfolio of greater complexity and breadth with frequent collaboration across multiple groups and technologies, including one or more critical applications.
• Utilize technology expertise, industry knowledge and best practices to build and maintain the technology strategy for one or more lines of business; bring emerging technologies into the organization to assess potential and use cases; demonstrate thought leadership and continuous learning.
• Lead the implementation of technology programs, some spanning several years, including sponsorship and steering committee approvals; oversee development, configuration, testing, and implementation; deliver in alignment with measures of success; escalate risk and lead corrective actions; provide regular updates on progress.
• Oversee 24/7 production support of applications including vulnerability remediation and risk management to corporate SLAs.
• Manage, develop and ensure engagement and effective execution of a small to medium size team (business analysts, project managers, engineers, developers, external resources and vendors) and attract/develop internal and external talent.
• Performs other duties as assigned; duties may change or be added at any time with or without notice.
• Complies with all Key Bank policies and procedures, including acting professionally, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

• Bachelor s Degree (preferred)
• OR equivalent experience (required)

• 7+ years of relevant experience (required)

• Expert knowledge of and the ability to consult on development and delivery of new or enhanced business applications.
• Extensive experience with customer-centric decision-making and delivering customized solutions.
• Expert knowledge of IT marketplace trends and how to apply them to benefit the organization.
• Extensive experience with project management, including agile methods, to plan, organize, monitor, and control projects.
• Ability to maintain big-picture thinking and organizational acumen.
• Experience with innovation and developing new ideas to improve performance.
• Knowledge of quality management methods and creating environments that meet quality goals.
• Experience delivering fee-based software products.
• Experience with tools and toolkits for development and support of applications.
• Ability to define, implement changes to, and support production applications.
• Experience collaborating with stakeholders to support organizational vision and strategies.
• Experience influencing decisions and guiding cross-organizational collaboration.
• Experience with decision-making processes and analytical judgment.
• Experience building and leading effective teams.