Transportation Specialist - Carrier Operations

ACV is a technology company focused on a people-first mindset, growth, and autonomy. We offer competitive compensation and development opportunities to help you advance. We strive to raise the bar daily by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas, and enjoy a collaborative atmosphere.

Who we are:

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV) has applied innovation and user-designed, data-driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights. We are disruptors of the industry and we want you to join us on our journey.

Our network of brands includes ACV Auctions, ACV Transportation, Clear Car, MAX Digital and ACV Capital within its Marketplace Products, as well as True
360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates, and to support this, we offer:

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/, and Accident and Critical Illness Insurance
• Generous paid time off options, including up to 15 vacation days per year (increasing with years of service), the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)
• Part-time employees are not eligible for all benefits unless they meet hours requirements but are eligible to enroll in ACV’s 401k plan, for 6 paid holidays, 2 floating holidays, and the greater of 3 paid sick days or in accordance with an applicable state or local paid sick leave law

The Transportation Specialist - Carrier Operations is responsible for supporting the Transportation department by facilitating carrier operations. This role utilizes processes and procedures established by the Transportation department to support carriers by triaging and handling customer and carrier inquiries and processing transactions. The Transportation Specialist - Carrier Operations partners with carriers, customers, and internal departments and Teammates to navigate carrier-related assignments.

This role performs duties with limited supervision.

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Triage customer and carrier inquiries; manage transactions and communications to provide timely resolutions. Refer inquiries or tasks to appropriate Teammate(s).
• Process transactions to support Transportation operations and Carrier Operations. Transactions may include processing claims, onboarding carriers, coordinating seller services, or issuing carrier payments; relegate transactions to appropriate Teammate(s).
• Maintain and manage relationships with carriers, customers, and internal departments and Teammates.
• Resolve complex issues utilizing processes, procedures, and effective problem solving skills.
• Ensure accurate and proper entry and maintenance of records in Salesforce, load boards, Net Suite, and other related systems or platforms.
• Work interdepartmentally to maintain status of carrier-related assignments. Connect with sellers, buyers, and carriers to provide continuous communication.
• Ensure transactions and records are accurate, up-to-date, and compliant. Validate documentation by reviewing for accuracy, completion, and consistency.
• Identify opportunities for customer satisfaction improvement by promoting offerings, including ACH payments and the…