Manager End User & Site Support
Listed on 2026-02-24
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IT/Tech
IT Project Manager, IT Support, Systems Administrator, Technical Support
Facility: Administrative Regional Training Cntr
Shift: Shift 1
Status: Full Time
FTE: 1.000000
Bargaining Unit: ACE Associates
Exempt from Overtime: Yes
Work Schedule: Days with Call Weekend and Holiday Rotation
Hours: 8a-4p
SummaryThe Manager, End User and Site Support is responsible for leading the delivery of high-quality IT support services across end-user devices, applications, and on-site technology infrastructure. This role ensures that employees have reliable, secure, and efficient access to the technology tools they need to perform their work effectively. The manager oversees a team of support analysts and technicians, driving service excellence through proactive issue resolution, strong customer engagement, and effective use of IT service management practices.
The manager acts as the primary escalation point for complex technical issues, coordinates with other IT teams to resolve incidents, and leads efforts to improve user experience. The incumbent will also be responsible for process documentation, asset management and scheduling/coverage.
- Bachelor's degree in Computer Science, Business, or related field required
- 5 years end user site support management experience in lieu of Bachelor's degree
- Five (5) or more years of experience supervisory or lead capacity
- Four (4) years of experience in technical support/customer service
- Experience in a healthcare setting is strongly desired
Skills and Abilities
- Knowledge of PCs and related server software
- Strong verbal and written communication skills
- Strong Leadership skills
- Strong Project Management Skills
- Ability to drive improvement performance of a team
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