IT Site Support Technician III

Job Title

IT Site Support Technician III

Regional IT Site Support Manager – WNY

Onsite – Buffalo, NY

To be considered for the IT Site Support Technician III lead role, here's what you'll typically need to bring with you:

• Bachelor's degree in computer science, management information systems, or related field is preferred.
• At least nine (9) years of proven experience in an IT support role with heavy customer focus position and technical knowledge of the company’s products and services.
• Experience working with company service desk software, remote access desktop programs, Windows and Mac OS, and configuring computer systems and applications.
• Possess Industry certifications CompTIA A+, CompTIA Net+, Dell proven professional preferred.
• Must live local to the Buffalo, NY area to work onsite.

• Analyze, research, diagnose, troubleshoot, and resolve routine end‑user issues, as well as server or network issues.
• Provide guidance and explain policies and procedures to end‑users, as well as establish, document, and revise standard operating procedures for the team.
• Troubleshoot end‑user PC, network, printing, software, and application issues while providing the highest quality customer service and resolving IT issues in a timely manner.
• Deploy PC equipment and accessories.
• Install and support endpoint software.
• Provide conference room diagnosis and support.
• Escalate issues to appropriate team after troubleshooting and documenting progress in the ITSM tool.
• Train both end‑users and technicians on new technology or procedures.
• Assist in the identification, monitoring, and replacement of end‑user and infrastructure equipment.
• Provide diagnostic support for site‑specific operational technology (OT) equipment, with collaboration from OT specialists.
• Liaise with IT resolver teams to drive resolution of critical technology issues.
• May travel to provide on‑site support within assigned region.
• Advise and help in implementation of technology during curriculum development.
• Serve as escalation POC for IT support technicians.
• Proactively analyze and diagnose areas of continuous improvement.
• Provide on‑site smart hands support for server and network related issues.
• Complete detailed documentation in ticketing system; incidents and requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
• Attend in‑person meetings, appointments with end users to analyze, troubleshoot and diagnose hardware problems.
• May support after‑hours in the event of any emergency, critical troubleshooting, system maintenance or other issues as requested.

• Financial Rewards: great compensation package, annual profit sharing, matching 401k, and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts.
• Work/Life Balance:
  Flexible paid time off, holidays and parental leave program.
• Health & Welfare:
  Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.
• Professional Skills Development:
  Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs.
• Diverse and Inclusive Workplace:
  Employee Resource Groups, cultural events, and celebrations.

Buffalo, NY $31.25–$36.06 Hourly

The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region‑specific benefits.

This position requires access to U.S. export‑controlled information.

EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

Moog is an Equal Opportunity Employer, and as such affirms the right of every person to…