IT Platform Admin -II-III-IV

Job Description

The IT Platform Administrator acts as a liaison between the business and technical resources by ensuring the availability and successful operation of applications for users. This individual will demonstrate a high-level of responsibility and consistency by timely monitoring, responding, and troubleshooting of incidents, installing, upgrading, and maintaining application currency. This position will work to identify functionality to empower users through self-service and automation of relevant tasks.

In addition to operating as application support, the IT Platform Administrator will perform periodic audits and maintain application compliance. The Administrator also frequently interacts with multiple departments to advocate for stakeholders' and platform best interests.

• Installs, configures, troubleshoots, patches, and maintains enterprise software platforms for applications to achieve reliable, highly available, well performing systems.
• Conducts testing, systems troubleshooting, performance optimization and maintenance of applications.
• Monitors system uptime and performance. Conducts, monitors, and maintains system configuration and backups for applications, ensuring recoverability within negotiated stakeholder specifications.
• Performs and optimizes managing user and system accounts, network rights and access to integrated systems aligned to organization and regulatory policies.
• Closely interacts with cross-functional teams, developers, QA personnel, and business teams to triage, troubleshoot and facilitate resolution of incidents. Documents resolution of problem tickets, including root cause analysis.
• Leverages the organization’s support ticketing system, while partnering with internal teams and vendors to analyze current operational procedures, identify and elevate issues, and create effective resolutions.
• Prepares and maintains all documentation per standards to comply with change management controls, ensuring accuracy. Provides feedback regarding release documentation to Release Management and development teams.
• Participates in on-call production support rotation, including off-hours.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.

• Proactively identifies system risks or issues and provides recommendations while planning for growth, system improvements, upgrades, and other system activities.
• Acts as subject matter expert when meeting with business and technical teams to determine business requirements for maintaining and improving the utilization and functionality of supported application software. Ensures systems best accommodate stakeholder needs and makes changes where necessary.
• Coordinates and partners with vendors to stay informed of application functionality changes. Reviews new application software releases and determines impact to current systems. Proactively generates relevant ideas for new and improved use of technology based on knowledge of the corporate business, product and systems’, and stakeholders’ needs.
• Identifies best practices and participates in creation and monitoring of organizational standards and controls. Defines and implements the processes to maintain application security.

• Acts as a subject matter expert across a wide range of software components, systems, and vendors. Mentors less experienced team members in the functionality of the job.
• Participates in most complex troubleshooting of application issues, providing support to developers and vendors in resolution.
• Researches and maintains currency with new technologies and, considering risks across the organization, effectively recommends strategy updates and changes in strategic direction.
• Initiates…