IT Support Specialist

Buffalo. IT Support Specialist. Retech Systems LLC. Full-time. 1st Shift. Benefits.

The IT Support Specialist supports daily IT operations and the organization's technology environment. This role administers systems, troubleshoots user issues, and ensures IT services run efficiently and securely. The specialist works closely with the IT Manager to implement technology initiatives, enforce IT policies, and support business continuity.

• Systems & Network Administration
  • Monitor and support servers, network equipment, and core infrastructure.
  • Manage Active Directory, group policies, user accounts, and access controls.
  • Administer cloud environments (e.g., Microsoft 365, Azure, AWS) as applicable.
  • Maintain backups, disaster recovery procedures, and system documentation.
  • Author work instructions and documentation on relevant IT policies and procedures.
• End User Support
  • Provide technical support for hardware, software, and network issues.
  • Maintain and deploy workstations, laptops, mobile devices, and peripheral equipment.
  • Train employees on technology tools and support onboarding/offboarding processes.
• Security & Compliance
  • Support implementation of cybersecurity standards and best practices.
  • Monitor security tools, patch systems, and address vulnerabilities proactively.
  • Assist IT Manager with policy enforcement, audits, and compliance initiatives.
• Application & System Management
  • Install, update, and maintain business applications.
  • Troubleshoot system performance issues and coordinate escalations with vendors.
  • Support data integrity, system integrations, and periodic system testing.
• Project Support
  • Assist IT Manager with IT projects, upgrades, and technology rollouts.
  • Evaluate and recommend tools to improve efficiency and performance.
  • Participate in capacity planning and continuous improvement initiatives.

• Qualifications
  • Associate degree in Information Technology, Computer Science, or related field; or equivalent experience.
  • 1 year of experience in IT administration, systems support, or network administration.
  • Proficiency with Windows OS, Microsoft 365, Active Directory, and basic networking (DNS, DHCP, firewalls, VPN).
  • Strong troubleshooting, communication, and customer service skills.
• Knowledge, Skills, and Abilities
  • Strong problem‑solving and analytical skills.
  • Attention to detail and ability to prioritize tasks.
  • Ability to work both independently and collaboratively.
  • Commitment to confidentiality, security, and data integrity.
  • Adaptability in a fast‑paced, evolving technical environment.
• Preferred
  • 2–4 years of experience in IT administration, systems support, or network administration.
  • Experience in a manufacturing or multi‑site environment.
  • Certifications such as CompTIA Network+, Security+, MCSA/MCSE, or Azure certifications.
  • Familiarity with ERP systems, virtualization technologies (VMware/Hyper‑V), and backup solutions.

• Exceptional leadership, organizational, and time management skills.
• Strong analytical and problem‑solving skills.
• Excellent interpersonal and communication skills.

• Regularly required to sit, stand, walk, bend, hear and talk.
• Frequently required to use hands.
• Occasionally required to reach with hands or arms, climb or balance, stoop, kneel, crouch, and crawl.
• Occasionally lift and/or move up to 25 pounds.

$23 - $28 per hour based on experience.