Technical Engineer II

Cool things you will be directly involved with:

• Assisting the Packaging Team with developing processes as we move towards Microsoft Intune.

• Helping to create a remediation process for application vulnerabilities.

• Working to help further automate the Packaging processes.

• Opportunity to help out with packaging for our MAC OS environment.

Primary Responsibilities:

• Monitor Jira board for packaging requests.

• Evaluate the requirements of the packaging request to make sure they are complete.

• Smoke test the application and evaluate the best method for packaging.

• Complete packaging process by automating the installation including testing through our SCCM delivery tool, to prepare the application for UAT.

• Provide technical assistance to the M&T Desktop Engineering Team on application packaging and delivery.

• Provide high-level support for SCCM Operations to assist them with failed deployments or installations.

• Routine collaboration with other M&T Bank internal technical teams responsible for the configuration, security, maintenance, and support of the Desktop Environment.

• Produce and maintain packaging standards, knowledge base, operating procedures, guidelines and system documentation.

• Build automation into daily processes to improve the ease of doing business.

• Perform moderate to complex system administration tasks across supported technology.



Education and Experience

Required:



• 5+ years relevant experience with Windows environment (Mac OS a plus)

• Experience with software automation techniques, scripting, and operating systems.

• A good working knowledge of how applications interact with the Operating System.

• Strong collaboration with technology partners.

• A team player mindset with an ability to thrive and effectively communicate in a fast-paced environment.

• Strong ability to work independently as well as within a team environment.

• Familiar with enterprise desktop solutions using industry standard tools, for example Microsoft SCCM / Intune, JAMF Pro, or other applicable products.

• Demonstrated sound attention to detail.

• Ability to perform remote troubleshooting and provide clear instructions.

• Excellent problem-solving and multitasking skills

Education and Experience Preferred:

• Experience managing and implementing projects of a medium to large scale.

• Experience with Jira and Service Now

• Experience scripting with Power Shell

• 5+ years in a medium to large enterprise IT environment