Major Incident Manager

Major Incident Manager, HSBC Technology & Services (USA) Inc., Buffalo, NY

Triage and prioritize major IT services incidents. Facilitate service recovery and business engagement. Issue Incident Reports and Major Incident Notifications. Contribute to Incident/Major Incident Reviews. Execute incident management practice. Participate in management escalation calls.

Must be on-call 24x7 every 3rd week, plus some holidays. Telecommuting permitted up to 60%.

Full time employment, Monday – Friday, 40 hours per week. Pay Range: $ to $ per year.

Must have bachelor’s degree or foreign equivalent in Information Technology, Computer Science, Computer Engineering, Electronic Engineering, or a related field, and 4 years of related work experience.

• Triaging and managing major IT service incidents;
• Analyzing IT service incident root causes and solutions;
• Communicating major IT service incident status to business stakeholders;
• Creating reports using Service Now;
• Following Information Technology Infrastructure Library (ITIL) practices, framework and standards.

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.