Direct Install Hotline Technician

What To Expect

We are seeking a dedicated Direct Install Hotline Technician to join Tesla's Support Team. This role focuses on providing exceptional technical assistance to installers over the phone, troubleshooting issues related to Tesla's direct installation processes for energy and vehicle products. The ideal candidate will collaborate closely with field technicians, product engineers, and design teams to ensure seamless installation experiences and resolve complex inquiries efficiently.

• Provide technical support to customers and installers via phone and email for Tesla product installations
• Diagnose and troubleshoot hardware and software issues related to direct install processes
• Guide customers through installation steps, ensuring clarity and adherence to safety protocols
• Document interactions and technical solutions in the support database for future reference
• Collaborate with engineering teams to escalate and resolve complex technical challenges
• Maintain up-to-date knowledge of Tesla products, installation guidelines, and support tools
• Contribute to process improvements by identifying recurring issues and suggesting solutions

• At least 2 years of experience in a Technical Support position
• Excellent customer service skills required
• Excellent written and verbal communication skills required
• Ability to recall, retrieve and communicate detailed or technical information clearly, accurately, and concisely to non-technical audiences
• Technical knowledge of Solar preferred
• Computer networking knowledge preferred

• Medical plans with plan options and $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans with $0 paycheck contributions
• Company-paid HSA contribution when enrolled in a High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company-paid Basic Life and AD&D
• Short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time, paid holidays, and other time-off benefits
• Voluntary benefits (e.g., critical illness, hospital indemnity, accident insurance, etc.)
• Commuter benefits
• Employee discounts and perks program

• Engineering Tech II - $25.92 - $38.88/hour
• Engineering Tech III - $30.24 - $45.36/hour

+ cash and stock awards + benefits for all levels

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.