Implementation Lead

Delivery is our first impression, and it sets the tone for the entire partner relationship. We don’t just “set up software” or onboard clients—we deliver a working solution that helps our partners achieve real operational outcomes.

Aire Xpert is seeking an Implementation Lead to support and execute enterprise partner implementations. This role will focus on running projects end-to-end, working directly with customers, and helping refine our delivery process as we continue to scale.

You’ll work closely with delivery leadership to ensure implementations stay on track, customers are engaged, and outcomes are achieved. This is a hands‑on role with significant customer interaction and ownership over day-to-day execution.

Aire Xpert is tech startup in Buffalo, NY that is here to transform the way aircraft maintenance operations occur within an airline. Built exclusively for aircraft operators, our one‑of‑a‑kind digital platform, combines project management and communications technology that connects all maintenance stakeholders and amplifies performance like never before. Aire Xpert is here to enhance ethical standards to the industry while providing outstanding customer service.

Our crew has gained significant traction with airline brands that you rely on to fly and we’re always giving them tools to transform how they operate. We now have a loyal customer base with high‑growth opportunities ahead of us and want you to join our journey!

• Serve as a primary point of contact for partner implementations, supporting projects from kickoff through go‑live
• Support discovery sessions, configuration walkthroughs, training sessions, and regular stakeholder check‑ins (remote and on‑site as needed)
• Ensure projects stay on track against timelines, including a 90‑day implementation target
• Help customers stay accountable to their responsibilities and commitments

• Follow and help refine the existing implementation framework and playbooks
• Identify gaps or inefficiencies in delivery and surface opportunities for improvement
• Contribute to documentation, templates, and best practices as the process evolves

• Build strong working relationships with customer stakeholders
• Clearly communicate progress, risks, and next steps
• Help manage expectations around scope, timelines, and product capabilities

• Work closely with Sales, Product / Engineering, and leadership to resolve blockers
• Translate customer needs into clear, actionable internal inputs
• Support alignment between what was sold and what is being delivered

Experience: 3‑5 years in SaaS implementation, delivery, customer success, or a related field

Execution‑focused: Able to manage multiple moving pieces and drive projects forward

Communication skills: Comfortable working directly with customers and internal teams

Organized and detail‑oriented: Able to track tasks, timelines, and follow‑ups effectively

Professional presence: Able to communicate clearly with a range of stakeholders

Adaptability: Comfortable working in a fast‑moving, evolving environment

Travel Willingness: Customer‑site travel is an ongoing part of the role (up to 50% of the time, depending on the month)

• Aviation or airline experience is a plus, but not required
• Must be willing to invest time learning how airline maintenance operations work
• Must become comfortable using and demonstrating the Aire Xpert platform in real‑world scenarios

Characteristics

• Organized and reliable; follows through consistently
• Curious and open to learning; asks questions and seeks clarity
• Comfortable navigating ambiguity and shifting priorities
• Team‑oriented; collaborates well across functions

At Aire Xpert, we’re committed to the wellbeing and success of our team. We are proud to offer benefits that help you to feel and do your best.

At our company, we prioritize giving employees ample time to rest and recharge because we understand that well‑rested individuals are more productive,…