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Lead IT Analyst
Job in
Buffalo, Erie County, New York, 14202, USA
Listed on 2026-06-07
Listing for:
University of Buffalo
Full Time
position Listed on 2026-06-07
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Posting Detail Information
Position Summary
The University at Buffalo School of Management is seeking a skilled and dedicated Lead IT Analyst to join our IT team. In this role, you will manage, maintain, and enhance our systems and infrastructure to ensure optimal performance and security. You will support faculty, staff, and students in utilizing technology effectively for teaching, research, and administrative functions.
Key responsibilities include, but are not limited to:
* Offer hardware support by troubleshooting and resolving issues across servers, workstations, laptops, wireless and network devices, printers, and instructional technology. Responsibilities include deploying and maintaining systems within the infrastructure.
* Deliver software support by diagnosing and fixing problems with operating systems and applications. This requires skill in utilizing campus systems (such as SCCM), with an emphasis on Windows management, and some familiarity with macOS, iOS, and Linux.
* Provide customer assistance by helping users with a variety of technical and non-technical concerns. Support includes identifying problems or requirements, implementing solutions, and adapting systems whenever possible.
* Collaborate with School of Management staff, faculty, and other IT groups on campus to resolve issues, develop new strategies, and carry out solutions. Duties involve participating in IT projects, planning for future user needs, writing documentation, improving service processes, and handling other related responsibilities.
* Contribute to disaster recovery planning and implementation.
* Supervise, train, and provide day-to-day guidance to IT student assistants, including assigning work, monitoring performance, and ensuring timely completion of support tasks and projects.
* Maintain strong time management and prioritization skills while staying current with technologies, platforms, operating systems, applications, procedures, and support techniques relevant to the role.
Learn more:
* Our benefits, where we prioritize your well-being and success to enhance every aspect of your life.
* Being a part of the University at Buffalo community.
University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
Minimum Qualifications
* Bachelor's degree in Computer Science, Management Information Systems or related field.
* At least 2 years experience diagnosing and resolving hardware and software problems.
* Proven ability to support Microsoft Windows.
* Understanding of networking concepts including DNS, TCP/IP, and network services.
* Strong analytical and problem-solving abilities.
* Excellent interpersonal and communication skills.
Preferred Qualifications
* Experience working with secure computing technologies and best practices, such as Antivirus software, Firewalls, Active Directory, Group Policy, file system permissions, security policies, patch automation, and virtualization, as required by the University.
* Background in automating and deploying operating systems and applications using Microsoft System Center Configuration Manager (SCCM).
* Familiarity with Adobe Creative Cloud, Microsoft Office 365 tools (including SharePoint and One Drive), and Power Shell scripting.
* Knowledge of teleconferencing and communication platforms like Microsoft Teams and Zoom.
* Working knowledge of operating systems outside of Windows, such as macOS, iOS, Android, and/or Linux.
Prodig+ No Executive Position No Physical Demands Driving Requirements This position does not drive a university owned vehicle Salary Range $65,000 - $70,000 Additional Salary Information The salary range reflects our good faith and reasonable estimate of the possible compensation at the time of posting, the role and associated responsibilities, and the experience, education, and training of the selected candidate. Job Type Full-Time Campus North Campus Posting Alerts Special Instructions Summary Additional Information Is a background check required for this posting?
No Background Check Notification
Contact Information
Contact's Name Julia Pilecki Contact's Pronouns Contact's Title HR Generalist Contact's Email jbpileck Contact's Phone
Posting Dates
Posted 06/04/2026 Deadline for Internal Applicants 06/18/2026 Deadline for External Applicants 07/03/2026 Date to be filled
References
Number of References Required 3 Reference Cutoff Date Instructions to Applicant
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