More jobs:
Instructional Support Specialist, CAS IT
Job in
Buffalo, Erie County, New York, 14202, USA
Listed on 2026-06-07
Listing for:
University of Buffalo
Full Time
position Listed on 2026-06-07
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Posting Detail Information
Position Summary
The College of Arts and Sciences at the University at Buffalo is seeking a Instructional Support Technician. This position interfaces with University faculty, staff, business partners and students. They will respond to work orders for desktop support of MacOS and MS-Windows systems.
In this role, you will:
* Provide analytical thinking skills and ability to use analogies to troubleshoot and resolve problems.
* Effective time management and ability to prioritize are essential because technical issues arise with little or no warning of the nature or extent of the problem.
* Support college-wide desktop refreshment and department purchases by imaging, deploying, personalizing, and maintaining MacOS and, secondarily, MS-Windows workstations.
* Support on-going project work related to Apple and MacOS products.
* Perform other duties relevant to the area of technical and software support within CASet (e.g., tracking the resolution of technical issues, creating documentation, identifying processes for continued service improvement, etc.).
* Deploy, configure, and support servers and workstations, both physical and virtual, used by CAS faculty, staff, and students.
* Deploy, configure, and support macOS and iOS devices used by CAS faculty, staff, and students.
* Author, produce, and maintain technical reference documentation for users and IT staff
Learn more:
* Our benefits, where we prioritize your well-being and success to enhance every aspect of your life.
* Being a part of the University at Buffalo community.
University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.
Minimum Qualifications
* A minimum of an Associate's degree with 5 years of experience. A combination of education and experience may be considered in lieu of a degree on a year for year basis.
* Experience managing macOS and iOS devices in MDM, preferably Jamf.
* Experience supporting VDI/VMWare environment.
* Highly effective writing/verbal communication skills.
* A valid Class D driver's license to operate a motor vehicle is required or candidate must otherwise demonstrate their capacity to meet the transportation requirements of the position.
Preferred Qualifications
* Experience in Unix scripting technologies (bash, Python, php, Perl),
* Experience integrating macOS devices with Active Directory and Intune
* Preference given to candidates with Jamf 200 certification.
* Understanding of higher education institutional, academic and business interdependencies.
Prodig+ No Executive Position No Physical Demands
* Frequently moves computer equipment weighing up to 50 pounds across campus with the assistance of a dolly or cart.
Driving Requirements This position drives a university owned vehicle, non-CDL Salary Range $70,000 - $75,000 Additional Salary Information Job Type Full-Time Campus North Campus Posting Alerts Special Instructions Summary
All application materials should be submitted via UB Jobs. Application materials submitted directly to the posting contact will not be acknowledged and cannot be considered.
Additional Information Is a background check required for this posting? Yes Background Check Notification Employment in this position will be contingent on the university's verification of credentials and any other information required by federal or state law, and University at Buffalo policies, including the completion of a criminal history check.
Contact Information
Contact's Name Nicole Hayden Contact's Pronouns Contact's Title HR Officer for Staff Affairs Contact's Email nhayden Contact's Phone
Posting Dates
Posted 06/05/2026 Deadline for Internal Applicants 06/19/2026 Deadline for External Applicants 07/04/2026 Date to be filled
References
Number of References Required 3 Reference Cutoff Date Instructions to Applicant
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×