Senior Encompass Administrator

## Senior Encompass Administrator Apply remote type:
Hybrid Position locations:
Buffalo, NYtime type:
Full time posted on:
Posted Todayjob requisition :
R86231#
** Overview:
** The Senior Encompass Administrator is a key member of M&T Mortgage LOS team. You’ll help the business succeed utilizing your technical skill set, mortgage experience, and a thorough understanding of the LOS system. Encompass and its supporting team provide the platform to accomplish critical business processes and are essential to the company’s day-to-day operations.

Additionally, this role serves as a strategic platform leader responsible for designing, implementing, and optimizing scalable, secure, and high-performing LOS solutions. Acting as a subject matter expert, you will drive system enhancements, oversee complex integrations, and partner closely with technology and business leadership to advance platform capabilities while maintaining regulatory and risk standards.## ##
** Primary Responsibilities**###
** Encompass Administration & Platform Management
*** Design and implement approved change requests, including Encompass settings, input forms (basic and advanced), and business rules.
* Administer and maintain loan programs, disclosures, eFolder settings, HMDA support, investor suspense requests, and servicing transfers.
* Evaluate Encompass configurations, integrations, and workflows to identify and drive process improvements.
* Ensure system updates are implemented without negatively impacting platform stability or performance.
* Serve as an escalation point for complex system issues and troubleshooting requests.###
** Strategy, Design, and Optimization
*** Develop and oversee scalable platform solutions and advanced multisystem configurations that optimize workflows and improve efficiency.
* Drive system lifecycle strategy, ensuring stability, resiliency, scalability, and long-term platform health.
* Lead performance monitoring and optimization efforts to ensure peak system functionality.
* Define and implement continuous improvement strategies to enhance system reliability and efficiency.###
** Integration & Technical Leadership
*** Partner with .NET teams and other technical teams to support integrations and enhancements.
* Design and support API-driven integrations and data exchange processes following industry best practices.
* Stay current on Encompass capabilities, Mortgage Origination initiatives, and integration patterns.
* Serve as a technical thought leader, reviewing and approving solutions and mentoring junior team members.###
** Stakeholder Engagement & Delivery
*** Partner with Product Owners and business stakeholders to gather requirements and translate them into effective technical solutions.
* Facilitate sessions to define epics, features, and user stories aligned with business objectives.
* Influence stakeholders to ensure effective, scalable, and sustainable solutions are implemented.
* Create clear documentation and communication materials to support solution adoption.###
** Risk, Compliance & Governance
*** Ensure all system solutions align with regulatory requirements, including mortgage lending compliance standards.
* Lead testing, risk assessment, and mitigation strategies across system changes and implementations.
* Maintain adherence to M&T risk and control standards, including audit and regulatory requirements.
* Identify and escalate risk-related issues as appropriate.###
** Incident Management & Support
*** Lead incident response strategies for critical LOS issues, ensuring timely resolution and root cause remediation.
* Implement long-term solutions to prevent recurring platform issues and improve stability.## ##
** Education and Experience Required
** Associate’s degree and a minimum of 7 years' solutions development and/or relevant enterprise technology experience or a Bachelor's degree and a minimum of 5 years' solutions development and/or relevant enterprise technology experience or in lieu of a degree, a combined minimum of 9 years' education and/or work experience, including a minimum of 5 years’ solutions development and/or relevant enterprise technology experience
* 5+ years’ experience performing…