Support Team Manager

Position: Experience Support Team Manager
## Experience Support Team Manager Apply remote type:
Hybrid locations:
Buffalo, NY, United States of America time type:
Full time posted on:
Posted Yesterday job requisition :
R-115487
** Accelerate your career. Join the organization that's driving the world's technology and shape the future.
** Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage

TM set us apart. Learn more rammicro.comCome join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
** Your role:
** The Experiences Support Team Manager will lead a talented team in global platform enablement working closely with cross-functional teams, senior management, and key stakeholders to deliver value and support the organization's strategic goals. This leader ensures cross-functional alignment, manages high-level resource allocation, and neutralizes systemic risks to achieve critical business outcomes. They will be facilitating, prioritizing, and aligning value and operational workflows with business goals, managing dependencies across teams to ensure reliable, high-performing platform business outcome delivery.

This leader is responsible for ensuring the team is not only effective today, but structured and positioned to scale with the organization’s priorities tomorrow. That includes reshaping team charters, refining operating models, and championing a culture of continuous improvement, accountability, and collaboration.

Team Leadership & Transformation
* Lead, mentor, and develop a high-performing platform enablement team through a period of organizational change and strategic realignment.
* Redefine team structures, roles, and responsibilities to reflect updated global priorities and platform goals.
* Foster a culture of psychological safety, continuous learning, and results-driven accountability.
* Drive change management efforts to bring the team along through evolving processes, tools, and operating models.

Strategic Alignment & Platform Knowledge
* Develop and maintain deep expertise in the Xvantage

TM Platform, its end-to-end feature lifecycle, and Ingram Micro’s core business operations.
* Translate long-term platform vision into structured, consumable, and executable plans for the team and key stakeholders.
* Identify and pursue alignment opportunities between the platform roadmap and evolving business unit needs.

Cross-Functional Coordination & Stakeholder Management
* Serve as the primary bridge between executive leadership, Global Platform Group teams, and business stakeholders across functions and geographies.
* Govern dependencies across separate operational work streams to ensure synchronized, on-time delivery.
* Build trusted relationships with senior leaders, partners, and vendors to ensure program alignment and shared accountability.

Operational Excellence & Process Optimization
* Drive operational workflows with a focus on efficiency, quality, and continuous improvement.
* Identify and eliminate redundancies across cross-functional workflows by deploying unified procedural frameworks.
* Collaborate with functional groups to understand current and emerging processes, then implement scalable efficiencies.
* Establish and track key performance indicators (KPIs) to measure team health, delivery outcomes, and business impact.

Risk & Resource Management
* Proactively predict, identify, and neutralize risks, dependencies, and misalignments before they escalate.
* Manage resource allocation across the team to optimize bandwidth and delivery capacity.
* Report regularly to senior leadership on program status, risk posture, and operational performance.
** What you bring to the role:
*** General proficiency with various tools, systems, and procedures required to accomplish the job.
* Bachelor’s degree (or equivalent…