Research Operations Lead

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data‑driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We’re united by shared goals and shared motivations se are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

At Justworks, we believe the best decisions come from deep understanding. Our Research & Insights team is dedicated to uncovering what matters most to our customers and our market — and equipping our colleagues with the knowledge they need to act on it. But as our company evolves, so must the way we conduct research, develop strategy, and leverage insight. We’re looking for a Research Ops Transformation Lead who will help us transform that aspiration into reality across both functions.

This is a rare kind of role. You’re comfortable in the strategic weeds of research methodology, and you thrive in architecting the systems, tools, and workflows that make research and strategic insight possible haps you’ve built Research Ops infrastructure before — and you know that the future isn’t just about process documentation and vendor contracts. You approach every workflow with a clarifying question: what truly needs human judgment here, and what can be automated?

The answer shapes everything — from how insights reach the people who need them, to how any Just worker can access what we know and act on it, to how we scale research and strategy from specialized practices into organization‑wide capabilities.

You’ll join us at a pivotal moment. We’ve refreshed our Research & Insights mission, deepened our partnerships with Corporate Strategy, Product, Design, Engineering, and Marketing, and committed to a bold new direction: evolving how we work, investing in Insights Fluency for Just workers across the company, and building an operational foundation that can scale with us. You’ll work with significant autonomy, set direction rather than just execute it, and partner closely with leadership to shape how insight and strategy drive decisions at Justworks for years to come.

• Lead research operations. Define the vision, roadmap, and OKRs for operations supporting Research & Insights — in close partnership with the Senior Director of Research & Insights. Identify where shared infrastructure creates the most leverage, where each function needs dedicated support, and translate it all into a sequenced, achievable operating plan you own end to end. Define and track operational metrics that demonstrate the impact and efficiency, and use that data to continuously improve.
• Automate everything that doesn’t need a human. Bring a relentless automation mindset to the way research works tinuously ask: what in this workflow requires human expertise and judgment — and what doesn’t? Design and build AI‑powered agents, automations, and intelligent workflows that handle the rest: surfacing relevant prior research before a study begins, routing insights to the right stakeholders, synthesizing patterns across studies, scheduling and managing participants, distributing the drumbeat of insight across the organization.
  
  The goal is to free researchers and Just workers to focus on the work that only humans can do.
• Transform our participant recruitment and customer access infrastructure. Design and scale a recruiting system that gives researchers — and Just workers Who Do Research (JWDR) — reliable, ethical, and efficient access to current and target customers. Move us from ad hoc to repeatable, and from repeatable to…