IT Technician, KeyBank Center

Job Overview

Delaware North Sport service is hiring a part‑time seasonal IT Technician to join our team at Key Bank Center in Buffalo, New York. With all technology at your fingertips and the Operation Lead by your side, you will work to support daily technical operations. Apply to join our team if you are an IT Technician who enjoys troubleshooting, assisting with implementing computing technology associated with applications, data, communications, hardware, and networks.

Working in this amazing venue, you will fit right into our collaborative team.

$16.00 - $19.00 / hour

We care about our team member’s personal and professional well‑being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

• Provide maintenance and support for desktops, laptops and end‑user support for hardware and software systems
• Assist implementing solutions at the operating location, ensuring solutions are consistent with the overall IT strategy of Delaware North
• Set up and maintain computer software and hardware, user account and computer configurations for team members
• Actively prioritize and resolve issues and end‑user help requests during normal business hours as well as during events
• Record, track, and document successful and unsuccessful actions made through help desk request problem‑solving process

• Minimum 6 months to 1 year of experience in a technical support role
• Experience with point of sale is preferred
• Experience with property management systems, retail systems, cloud‑based computing, network support, and Windows
• Excellent verbal and written communication, organization, and sales skills in a customer service‑driven industry
• Team‑oriented and able to prioritize job responsibilities
• Ability to work a part‑time, flexible schedule, including nights, weekends, and holidays

• Days (Mon‑Fri)
• Evenings (as needed)
• Holidays
• Weekends

Delaware North operates concessions, clubs, and suites for the NHL’s Buffalo Sabres at Key Bank Center and has been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites, and clubs, including a members‑only fine dining restaurant, at the 19,200‑seat arena.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family‑owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part‑time or full‑time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Information on our comprehensive benefits package can be found at

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.