Lead IT Analyst

The University at Buffalo School of Management is seeking a skilled and dedicated Lead IT Analyst to join our IT team. In this role, you will manage, maintain, and enhance our systems and infrastructure to ensure optimal performance and security. You will support faculty, staff, and students in utilizing technology effectively for teaching, research, and administrative functions.

• Offer hardware support by troubleshooting and resolving issues across servers, workstations, laptops, wireless and network devices, printers, and instructional technology. Responsibilities include deploying and maintaining systems within the infrastructure.
• Deliver software support by diagnosing and fixing problems with operating systems and applications. This requires skill in utilizing campus systems (such as SCCM), with an emphasis on Windows management, and some familiarity with macOS, iOS, and Linux.
• Provide customer assistance by helping users with a variety of technical and non-technical concerns. Support includes identifying problems or requirements, implementing solutions, and adapting systems whenever possible.
• Collaborate with School of Management staff, faculty, and other IT groups on campus to resolve issues, develop new strategies, and carry out solutions. Duties involve participating in IT projects, planning for future user needs, writing documentation, improving service processes, and handling other related responsibilities.
• Contribute to disaster recovery planning and implementation.
• Supervise, train, and provide day-to-day guidance to IT student assistants, including assigning work, monitoring performance, and ensuring timely completion of support tasks and projects.
• Maintain strong time management and prioritization skills while staying current with technologies, platforms, operating systems, applications, procedures, and support techniques relevant to the role.

• Our benefits, where we prioritize your well-being and success to enhance every aspect of your life.
• Being a part of the University at Buffalo community.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.