Account Manager

Position Summary

The Account Manager at Agency 15 serves as the strategic connector between our clients, internal teams, and the work that drives brand growth. This role is responsible for building strong client relationships, leading projects from briefing through execution, and ensuring agency work aligns with business goals, brand strategy, and measurable performance outcomes. This individual brings together client objectives, agency strategy, creative development, operational execution, and performance reporting — helping move projects forward efficiently while maintaining a high standard of communication, organization, and accountability.

The ideal candidate is proactive, highly organized, solutions‑oriented, and thrives in a fast‑paced agency environment where collaboration, strategic thinking, and adaptability are critical. They understand how to balance client expectations, internal workflows, timelines, and business priorities while helping deliver work that creates meaningful results.

• Build and maintain strong day‑to‑day relationships with client teams and key stakeholders
• Serve as a trusted partner by proactively identifying opportunities, solving problems, and guiding next steps
• Understand client business goals, marketing objectives, audience needs, and competitive landscape
• Identify opportunities for campaign optimization, expanded engagement, and strategic growth
• Monitor industry trends, competitive activity, and market shifts; translate insights into actionable recommendations
• Partner with Creative, Digital, Media, Strategy, and Production teams to develop clear, strategic, and actionable project briefs
• Evaluate agency work to ensure deliverables are aligned with business objectives, brand standards, and campaign goals
• Lead communications throughout project life cycles — from kickoff through final delivery
• Capture, organise, and communicate client feedback, approvals, revisions, and next steps clearly across teams
• Prepare detailed client recaps, status reports, presentations, and actionable meeting summaries
• Participate in post‑project reviews and campaign evaluations to improve future performance and operational efficiency

• Own workflow management across assigned accounts and ensure projects move efficiently through the agency
• Collaborate with internal teams to establish timelines, milestones, deliverables, and resource requirements
• Track project progress proactively, identifying risks, bottlenecks, or timeline challenges early
• Help maintain momentum and accountability across departments to ensure deadlines are met
• Coordinate internal reviews, approvals, and quality control processes before client delivery
• Facilitate strong collaboration between Creative, Media, Digital, Strategy, and Production teams
• Support project scope management by clarifying deliverables, managing revisions, and documenting changes effectively
• Ensure files, project documentation, assets, approvals, and communications remain organised and accessible
• Balance client priorities with internal team capacity and operational realities

• Collaborate with Analytics, Media, and Digital teams to establish KPIs, reporting frameworks, and measurement strategies
• Monitor campaign performance and marketing effectiveness across channels and initiatives
• Assist in preparing and presenting dashboards, performance summaries, insights, and optimisation recommendations
• Analyse campaign and engagement data to identify trends, opportunities, and strategic learnings
• Partner with clients to establish measurable goals and ensure agency efforts are aligned to performance expectations
• Help translate performance data into actionable business and marketing recommendations

• Understand client retainers, project scopes, timelines, and billing structures
• Assist in developing project estimates, scopes of work, and budget tracking
• Monitor project budgets and communicate scope changes or timeline impacts proactively
• Partner with leadership and finance teams to support forecasting, profitability, and account health
• Secure…