Instructional Support Specialist, CAS IT

Instructional Support Technician – College of Arts and Sciences

The College of Arts and Sciences at the University at Buffalo is seeking an Instructional Support Technician. This position interfaces with University faculty, staff, business partners and students. They will respond to work orders for desktop support of MacOS and MS-Windows systems.

• Provide analytical thinking skills and ability to use analogies to troubleshoot and resolve problems.
• Effective time management and ability to prioritize are essential because technical issues arise with little or no warning of the nature or extent of the problem.
• Support college-wide desktop refreshment and department purchases by imaging, deploying, personalizing, and maintaining MacOS and, secondarily, MS-Windows workstations.
• Support on-going project work related to Apple and MacOS products.
• Perform other duties relevant to the area of technical and software support within CASet (e.g., tracking the resolution of technical issues, creating documentation, identifying processes for continued service improvement, etc.).
• Deploy, configure, and support servers and workstations, both physical and virtual, used by CAS faculty, staff, and students.
• Deploy, configure, and support macOS and iOS devices used by CAS faculty, staff, and students.
• Author, produce, and maintain technical reference documentation for users and IT staff.

• Our benefits, where we prioritize your well-being and success to enhance every aspect of your life.
• Being a part of the University at Buffalo community.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.