Packager, IT​/Tech

Position: Applications Packager
Description

*** This role offers a hybrid work schedule; offering the flexibility to work remotely 1 day a week, while providing the opportunity for in-person collaboration at our Buffalo, NY Tech Hub.
Automation Engineer III
Overview:
We are seeking an experienced Automation Engineer (Application Packager) to assist the customer. In this role, you will be part of the team responsible for the automation of software installations to all endpoints throughout the organization. This includes Laptops, Desktops, Tablets, Servers and Virtual devices as well as the Operating Systems used in the environment. Through standardized methods and tools, this team provides a stable endpoint environment for user's applications.
The ideal candidate will bring an understanding of basic Software Automation processes and techniques as well as an ability to facilitate effective communication and collaboration with other internal technical teams. Knowledge of the following automaton tools and Operating Systems are mandatory:
Microsoft SCCM as it pertains to software delivery and monitoring, Installshield, Powershell, PSAppDeploy Toolkit (PSADT), Microsoft Windows 10 & Windows 11 as well as Microsoft Windows Server. Other tools such as Intune and VB Script are highly beneficial. Knowledge of MAC OS is a plus.
Cool things you will be directly involved with:
Assisting the Packaging Team with developing processes as we move towards Microsoft Intune.
Helping to create a remediation process for application vulnerabilities.
Working to help further automate the Packaging processes.
Opportunity to help out with packaging for our MAC OS environment.

Primary Responsibilities:

Monitor Jira board for packaging requests.
Evaluate the requirements of the packaging request to make sure they are complete.
Smoke test the application and evaluate the best method for packaging.
Complete packaging process by automating the installation including testing through our SCCM delivery tool, to prepare the application for UAT.
Provide technical assistance to the Desktop Engineering Team on application packaging and delivery.
Provide high-level support for SCCM Operations to assist them with failed deployments or installations.
Routine collaboration with internal technical teams responsible for the configuration, security, maintenance, and support of the Desktop Environment.
Produce and maintain packaging standards, knowledge base, operating procedures, guidelines and system documentation.
Build automation into daily processes to improve the ease of doing business.
Perform moderate to complex system administration tasks across supported technology.

Education and Experience

Required:

5+ years relevant experience with Windows environment (Mac OS a plus)

Experience with software automation techniques, scripting, and operating systems.
A good working knowledge of how applications interact with the Operating System.
Strong collaboration with technology partners.
A team player mindset with an ability to thrive and effectively communicate in a fast-paced environment.
Strong ability to work independently as well as within a team environment.
Familiar with enterprise desktop solutions using industry standard tools, for example Microsoft SCCM / Intune, JAMF Pro, or other applicable products.
Demonstrated sound attention to detail.
Ability to perform remote troubleshooting and provide clear instructions.
Excellent problem-solving and multitasking skills

Education and Experience Preferred:
Experience managing and implementing projects of a medium to large scale.

Experience with Jira and Service Now
Experience scripting with Power Shell
5+ years in a medium to large enterprise IT environment
Skills
Windows, Active directory, Cloud, Administration, Support, Desktop, Windows 10, Sccm, Desktop engineering, Powershell, Deployment, Intune, application packaging, Azure, Automation, Troubleshooting, Imaging, Configuration, Windows 7
Top Skills Details
Windows,Active directory,Cloud,Administration,Support,Desktop,Windows 10,Sccm,Desktop engineering,Powershell,Deployment,Intune,application packaging
Additional Skills & Qualifications
1. Intune Co-management

- Experience with one and or both of these
2.…