Microcomputer Technical Support Specialist

Position: Microcomputer Technical Support Specialist 0626-0009
Location:
Erie 1 BOCES
Technology Services
TS Infrastructure as a Service/Datacenter Operations
E1B Education Campus
West Seneca, NY

Hours:
8:00AM - 4:00PM

Hourly Rate:
$33.36/hr PLUS generous benefits package

Annual Education Stipends:
$500 for Associates Degree/Accredited Training Program Certification or
$1000 for Bachelors Degree or
$1500 for Masters Degree

Generous Benefits Package including but not limited to the following: Employment - Erie 1 BOCES

• 15 Paid annual Holidays
• Generous Paid Personal/Sick time
• Generous Paid vacation days
• Premium Health and Dental plans (E1B pays 85%)
• Life insurance at NO cost to you
• FSA plan
• Commitment to Diversity, Equity, and Inclusion
• NYS Retirement System
• 403b AND 457 retirement plans

Job Responsibilities:

• Assist Senior MCTSS with the administration of the WNYRIC Remote Backup Service

• Assist Senior MCTSS with the administrator of the WNYRIC Off-Site Cloud Backup Archive Service

• Assist Chief MCTSS and Senior MCTSS with the administration of WNYRIC's physical datacenter sites

• Assist and train internal and external customers with the use of the WNYRIC Remote Backup Service and WNYRIC Off-Site Cloud Backup Archive. This work may be remote or on-location as assigned

• Ensure that I.T. infrastructure systems are secure, backed up, and patched regularly following appropriate testing procedures

• Install and maintain server operating systems (Linux, Microsoft Windows, etc.) on physical datacenter hardware, on-premises virtual servers, and in cloud-hosted infrastructures

• Install and maintain approved vendor-supplied software

• Maintain accurate inventory for datacenter equipment and virtual servers

• Monitor datacenter supplies usage and inform supervisor of shortages

• Maintain a current infrastructure skillset by attending training sessions (online and in-person), vendor conferences, and by making use of blogs and message boards

• Maintain physical datacenter sites: determine placement of hardware and racks equipment with consideration for power usage, fault tolerance, application availability, and disaster recovery. Route network and data cables within and between server cabinets

• Hold and maintain a valid drivers' license

• Travel to physical datacenter sites as required and escort authorized users and vendors onsite

• Travel to building sites where students, teachers, and administrators are present as needed

• Coordinate with WAN Team members for network configuration changes and to maintain optimal network performance

• Submit firewall rule change requests as needed for Datacenter Operations infrastructure and Services

• Coordinate with Service Now administrators to submit and maintain electronic forms required for Datacenter Operations

• Utilize ticket system (Service Now) for incidents, infrastructure requests, and changes

• Evaluate infrastructure technology (hardware, software) and provide recommendations to supervisor

• Develop and maintain documentation for Datacenter Operations infrastructure and services

• This position requires physical activities such as keyboarding, lifting, and tasks related to the installation of I.T. equipment weighing in excess of 60 pounds

• Other duties may be assigned that are relevant to the civil service job description for this title

Please apply online by completing the following steps:

Click Apply below and log in to your account in Recruitfront or create an account.

Complete and submit the correct application type, SCHOOL RELATED PERSONNEL , and THEN

Apply directly to the job posting.

You will receive an email from Recruitfront stating that you have applied.

Special Notes:

When responding to or inquiring about this Notice of Vacancy, please refer to the Posting Number noted above.
Requests for reasonable accommodations at the interview under the Americans with Disabilities Act must be submitted in writing to the ADA Coordinator (Director, Human Resources) at least 48 hours prior to the interview.

PLEASE NOTE
- Erie 1 BOCES has transitioned COMPLETELY to the Recruit Front platform for all open positions. Once you complete your application within the system, you will be able to apply for any vacant positions within the District in the future.