Service Coordinator

Job Title:

Service Coordinator

Location:

Buffalo, NY

Employment Type:

Direct Hire

Compensation: $25.00/hr

Schedule:

Monday-Friday 8AM-5PM (100% onsite)

The Service Coordinator acts as the main point of communication between service technicians, sales, customers, and the warehouse to ensure installations, service follow-ups, parts tracking, and technician training are completed efficiently. This role requires a detail-oriented, customer-focused professional who can multitask effectively, keep operations organized, and deliver a seamless experience for both customers and internal teams.

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Acara is a premier recruiting and workforce solutions provider that helps companies compete for talent. With a legacy of experience in various industries worldwide, Acara partners with clients, listens to their needs, and customizes visionary talent solutions that drive desired business outcomes.

• Coordinate service operations, including technician schedules, service follow-ups, installations, and customer communication to ensure timely and efficient delivery.
• Track certifications and ensure compliance with company procedures and safety regulations.
• Assist with process improvements and provide updates to leadership on open issues related to maintenance, repairs, and compliance tracking.
• Maintain accurate records and support quoting and account activities.

• Strong organizational, multitasking, and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills.
• Experience with ticket management, CRM, ERP, or service management software to support service operations and customer follow-up.
• Prior experience in a service, manufacturing, warehouse, or technical service environment, including knowledge of machine parts and service operations.
• Experience coordinating or maintaining training programs and certifications for service teams.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Talent Rise, Viaduct) are an Equal Opportunity Employer. We consider race, color, gender, religion, national origin, disability, veteran status, and legal work authorization in employment decisions. Applicants must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.