Systems Administrator

Saia Communications provides a comprehensive range of services that support two-way radio communications across Western and Central New York. We are seeking a talented and responsible Systems Administrator to support end users, core infrastructure, system monitoring, security-minded operations, documentation, and automation across the organization.

Service Area:
Western and Central New York

Schedule:

Primarily standard business hours; occasional response to alarm conditions outside normal hours

Travel:
Occasional travel to company or customer locations using a company vehicle when necessary

Role Focus:
End-user support, Windows administration, deployments, monitoring, security-minded operations, and automation

• Provide technical support and user training for internal and external end users.
• Provision user accounts and deploy client hardware, software images, and peripherals.
• Apply configuration changes across supported applications and services.
• Assist in monitoring system status and respond to alarm conditions, including occasional after-hours support.
• Maintain patch management for all Windows-based devices in the domain.
• Deploy pre-configured network equipment such as switches and routers.
• Coordinate with the Systems Engineer on end-user security training, password hygiene, and phishing tests.
• Assist with integration to external systems such as building controls and data acquisition devices, typically low-voltage systems.
• Utilize and maintain existing automation scripts; improve and expand automation of maintenance tasks in coordination with the Systems Engineer.
• Update system documentation, including change reports, and perform all work with a clear understanding of system security and availability impacts.
• Occasionally travel within the service area to company or customer locations and maintain a professional appearance and demeanor with coworkers and customers.

• Comprehensive understanding of modern IT security principles.
• 3+ years of experience with core Windows systems, including Active Directory, Azure / Entra , Group Policy, DHCP Server, and DNS Server.
• 2+ years of experience with Microsoft 365 administrative tools.
• 2+ years of experience with Microsoft Power Shell.
• 2+ years of experience with Microsoft SQL Server.
• Imaging and deployment of client devices, including hardware and software setup.
• Troubleshooting peripheral hardware issues.
• Basic network troubleshooting skills across OSI Layers 1–3.

Application note: Candidates with experience in the preferred systems and technologies listed below should explicitly include them in their application.

• High-availability technologies such as Windows Server Failover Clustering or SQL Server Always On Availability Groups.
• Administration of email services.
• Administration of multifactor authentication solutions.
• Common Linux services such as Apache, NGINX, or Postgres.
• Python programming language.

• Bachelor's degree in a field directly related to systems administration and 4+ years of directly related work experience; or, for candidates without a degree, 6+ years of directly related work experience.
• Relevant education, certification, or work experience that demonstrates competency in core IT security principles, such as Security+, CISSP, or GSEC.
• Ability to pass a background check, including criminal history.
• Valid driver's license and a driving record that meets eligibility requirements to operate a company vehicle.