Microcomputer Technical Support Specialist

Location

Erie1 BOCES
Technology Services
TS Infrastructure as a Service/Datacenter Operations
E1B Education Campus
West Seneca, NY

8:00AM – 4:00PM

$33.36/hr PLUS generous benefits package

• $500 for Associate’s Degree/Accredited Training Program Certification
• $1000 for Bachelor's Degree
• $1500 for Master’s Degree

• 15 Paid annual Holidays
• Generous Paid Personal/Sick time
• Generous Paid vacation days
• Premium Health and Dental plans (E1B pays 85%)
• Life insurance at NO cost to you
• FSA plan
• Commitment to Diversity, Equity, and Inclusion
• NYS Retirement System
• 403b AND 457 retirement plans
• Employment
  - Erie 1 BOCES

• 50% - Assist Senior MCTSS with the administration of the WNYRIC Remote Backup Service
• 25% - Assist Senior MCTSS with the administrator of the WNYRIC Off-Site Cloud Backup Archive Service
• 25% - Assist Chief MCTSS and Senior MCTSS with the administration of WNYRIC’s physical datacenter sites
• 50% for Remote Backup Service and 25% of Off-Site Cloud Backup Archive Service
  - Assist in training internal and external customers with the use of the WNYRIC Remote Backup Service and WNYRIC Off-Site Cloud Backup Archive. This work may be remote or on-location as assigned
• Ensure that I.T. infrastructure systems are secure, backed up, and patched regularly following appropriate testing procedures
• Install and maintain server operating systems (Linux, Microsoft Windows, etc.) on physical datacenter hardware, on-premises virtual servers, and in cloud-hosted infrastructures
• Install and maintain approved vendor-supplied software
• Maintain accurate inventory for datacenter equipment and virtual servers
• Monitor datacenter supplies usage and inform supervisor of shortages
• Maintain a current infrastructure skillset by attending training sessions (online and in-person), vendor conferences, and by making use of blogs and message boards
• Maintain physical datacenter sites: determine placement of hardware and racks equipment with consideration for power usage, fault tolerance, application availability, and disaster recovery. Route network and data cables within and between server cabinets
• Hold and maintain a valid driver’s license
• Travel to physical datacenter sites as required and escort authorized users and vendors onsite
• Travel to building sites where students, teachers, and administrators are present as needed
• Coordinate with WA Team members for network configuration changes and to maintain optimal network performance
• Submit firewall rule change requests as needed for Datacenter Operations infrastructure and Services
• Coordinate with Service Now administrators to submit and maintain electronic forms required for Datacenter Operations
• Utilize ticket system(Service Now) for incidents, infrastructure requests, and changes
• Evaluate infrastructure technology (hardware, software) and provide recommendations to supervisor
• Develop and maintain documentation for Datacenter Operations infrastructure and services
• This position requires physical activities such as keyboarding, lifting, and tasks related to the installation of I.T. equipment weighing in excess of 60 pounds
• Other duties may be assigned that are relevant to the civil service job description for this title

• A) Graduation from a regionally accredited or New York State registered four (4) year college or university with a Bachelor’s degree and two (2) years of experience in computer programming which included, at least, one (1) year of experience in programming and/or maintenance of vendor supplied operating software; or;
• B) Graduation from a regionally accredited or New York State registered two (2) or four (4) year college or university with an Associate’s degree in Data Processing, Computer Science, Business Administration or related field and four (4) years of data processing experience, two (2) years of which, included computer programming, and at least, one (1) year of experience in programming and/or maintenance of vendor supplied operating software;
  
  or;
• C) Graduation from high school or possession of a high school equivalency diploma and six (6) years of data processing experience, two…