IT Helpdesk Manager, End-User Experience
Job in
Buffalo, Erie County, New York, 14266, USA
Listed on 2026-06-23
Listing for:
Solidifi
Full Time
position Listed on 2026-06-23
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Solidifi is seeking a Manager, Helpdesk in Buffalo, NY to oversee daily IT Helpdesk operations. This role involves leading a team of System Support Analysts to ensure quality technical support for end users, managing ticketing systems, and continually improving service delivery.
The ideal candidate has 5+ years in technical support, strong knowledge of Microsoft 365 and Cisco, and excellent interpersonal skills. A comprehensive benefits package is provided.
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