Operations Communications Coordinator Job Buffalo area,New York USA,IT/Tech

Position: Operations Communications Coordinator 0626-0008

Location

Erie 1 BOCES, Technology Services, TS Service Desk, E1B Education Campus, West Seneca, NY 14224

Hours

8:00 AM – 4:00 PM

Hourly Rate

$23.58

Annual Education Stipends:

$500 for Associate’s Degree or Accredited Training Program Certification
$1,000 for Bachelor’s Degree
$1,500 for Master’s Degree

Generous Benefits Package

15 Paid annual Holidays
Generous Paid Personal/Sick time
Generous Paid vacation days
Premium Health and Dental plans (E1B pays 85%)
Life insurance at no cost to you
FSA plan
Commitment to Diversity, Equity, and Inclusion
NYS Retirement System
403b and 457 retirement plans

Job Responsibilities

The Operations Communications Coordinator is the initial point of contact for all incoming technical support issues, correctly opens and tracks tickets, and ensures the user is transferred to the correct department for higher‑level issues. Acts as liaison between communications users and the data processing department to obtain information necessary for system software modification when communication and terminal equipment is installed. Installs and assists in the installation of communication equipment, terminal equipment, micro‑based equipment, and software;

performs basic troubleshooting procedures on communication lines and equipment; trains users in the operation of remote terminal site equipment; maintains records necessary for determining maintenance, operating efficiency, and cost; tracks assigned tickets and ensures updates from vendors or other sources are entered correctly.

Assist with development of new and maintaining existing documented procedures to improve networking, communications, and customer service.

Assist in training other service desk staff in carrying out their assignments.

Develop documentation and procedures that are shared with the teams to assist customers.

Troubleshoot, repair, and maintain contracted hardware and software. Must be capable of lifting up to 15 pounds.

Coordinate repairs with vendors and install equipment as requested by customers and second‑level service desk support.

Log and maintain an electronic database of district‑purchased and service‑desk disbursed repair services.

Log problems into electronic ticketing system to assist with problem determination and resolution. Refer unresolved tickets to second‑level service desk.

Provide technical assistance to customers via telephone, email, remote access, text messaging, and collaborative virtual environments to resolve issues promptly.

Monitor LAN/WAN hardware and software including VoIP, firewalls, switches, and filtering equipment. Refer to second‑level service desk for vendor contact or corrective action if necessary.

Maintain up‑to‑date electronic documentation of all computer equipment maintained by the service desk.

Maintain daily and historical database of all problems related to equipment and installations to assist with problem determination.

Maintain network‑related software including VPN, VoIP, content filtering, firewalls, wireless management, switches, and routers.

Train district personnel in proper procedures for diagnostics and operations of computer and LAN/WAN equipment.

Send immediate notifications of outages or maintenance to employees and customers when relevant.

Travel to building sites where students, teachers, and administrators are present as needed; must hold a valid driver license.

Provide off‑hour coverage as requested.

Other duties may be assigned that are relevant to the civil service job description for this title.

Application Process

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Complete and submit the correct application type, "SCHOOL RELATED PERSONNEL", and then apply directly to the job posting.

Apply directly to the job posting.

You will receive an email from Recruitfront stating that you have applied.

Special Notes

When responding to or inquiring about this Notice of Vacancy, please refer to the Posting Number noted above. Requests for reasonable accommodations at the interview under the Americans with Disabilities Act must be submitted in writing to the ADA Coordinator (Director, Human Resources) at least 48 hours prior to the interview.

Minimum Civil…