It Radio Communications Manager

We are seeking qualified candidates for the position of Radio Communications Manager within the Information Technology Department of the Authority. The Radio Manager will serve as the subject‑matter expert for all radio system operations, managing scheduling, tasking, health monitoring, patching, security, backup, and overall system support.

The Radio Communications Manager will perform the following responsibilities:

• Installation, testing, maintenance and repair of commercial FM two‑way radio systems and equipment, including low‑band VHF, VHF, UHF, P25 trunked radio networks, microprocessor‑controlled transceivers, simulcast site controllers, antenna systems, multi‑site microwave links, dispatch consoles, and related telecommunications and network equipment that impact government and public safety operations for external and internal customers.
• On‑site service manager providing daily customer service, troubleshooting, and programming for all LMR infrastructure and subscriber equipment.
• Ensuring systems are running, optimized, and utilized correctly and efficiently.
• Working directly with business units utilizing radio communication servers to ensure business requirements are documented and maintained.
• Performing diagnostics and troubleshooting of analog and digital radio systems (e.g., P25, trunked/conventional).
• Conducting preventative maintenance and routine system performance checks.
• Programming radios and updating firmware/software as needed.
• Interfacing with end‑users to resolve technical issues and support operational needs.
• Maintaining detailed service records, logs, and technical documentation.
• Ensuring compliance with FCC regulations and site‑specific technical requirements.
• Defining, acquiring, analyzing, synthesizing, and publishing radio system operational metrics.
• Building the team and overseeing execution of work plans for full‑time and contractor staff.
• Assisting with the installation and maintenance of mobile radios in Authority vehicles as needed.
• Overseeing installation and maintenance of all subscriber units (portable and mobile radio units) and bi‑directional amplifiers (BDA) as required by law.
• Identifying hardware that is end of commercialization and developing a strategy and budget to bring the environment into a supported state.
• Participating in on‑call after‑hours support role, which includes a requirement to respond remotely or in‑person to radio system outages.
• Performing related duties commensurate with classification level.
• Basic understanding of IP network technology, including Ethernet backhaul as it applies to Land Mobile Radio networks, and knowledge of electronics theory and circuit operation.

• General knowledge of principles, procedures, and operations of public safety two‑way radio emergency communications systems.
• Ability to handle multiple projects simultaneously and communicate effectively both verbally and in writing.
• General computer literacy.
• Ability to establish and maintain effective working relationships with 9‑1‑1 commissioners, county officials, other public safety officials, citizens, and vendors.
• Proficiency in reading, writing, and understanding the English language and following written and verbal instructions.
• Ability to manage the day‑to‑day operations of a radio system network and forecast future changes to the system.
• Moderate knowledge of public safety P25 simulcast trunking emergency radio systems, digital microwave systems, fiber connectivity, FCC regulations, and response communications systems, procedures, practices, and terminology.
• Moderate knowledge of relevant federal, state, and local regulations governing communications systems and services.
• Moderate knowledge of best practices related to interoperability, encryption, physical security, and system security.
• Moderate knowledge and experience maintaining UPS systems, generators, power transfer switches, and HVAC systems at tower sites.
• Moderate knowledge of Computer‑Aided Dispatch and Call‑Handling Equipment.
• Ability to analyze technical information and prepare reports, presenting information orally and in written form.
• Considerable skill in supervising and…