Service Desk Technician
Job in
Buffalo, Erie County, New York, 14201, USA
Listed on 2026-06-27
Listing for:
Lighthouse Technology Services
Full Time, Part Time, Contract
position Listed on 2026-06-27
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Service Desk Technician
Lighthouse Technology Services is partnering with our client to fill their part time Service Desk Technician position! This is a 6 month contract-to-potential-hire onsite in Buffalo, NY. This role will be a W2 employee of Lighthouse Technology Services. No C2C or subcontracting arrangements will be considered.
What You'll Be Doing:- Provide exceptional front-line technical support to internal employees through face-to-face interactions, phone support, and ticketing system management
- Manage and resolve helpdesk tickets efficiently, ensuring timely response to user issues and maintaining high customer satisfaction standards
- Deploy and configure new equipment including desktops, laptops, monitors, cell phones, printers, and peripherals across the organization
- Image new machines and convert systems to Autopilot, ensuring seamless device management and deployment
- Coordinate cell phone orders and replacements through Verizon, managing the full lifecycle of mobile device support
- Support business-critical applications including Microsoft Dynamics D365, Microsoft Dynamics NAV, and other enterprise software platforms
- Troubleshoot and resolve Windows operating system issues, desktop software problems, and application-related challenges
- Maintain detailed documentation of technical issues, resolutions, and equipment inventory to support knowledge sharing and process improvement
- Flexibility to work part-time hours ranging from 20-40 hours per week with onsite presence 5 days per week
- 2-3 years of Service Desk or helpdesk support experience in a professional environment
- Exceptional customer service skills with the ability to communicate technical concepts clearly to non-technical users
- Strong proficiency with Microsoft Windows operating systems and desktop software troubleshooting
- Hands-on experience with device imaging, deployment, and modern endpoint management practices
- Experience supporting business applications such as Microsoft Dynamics D365, Microsoft Dynamics NAV, Epicor P21, Service Titan, Zoho, or QBO (preferred but not required)
- Demonstrated ability to manage multiple priorities and tickets simultaneously while maintaining quality service delivery
Pay Range: $27-29/hr
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