IT Technician Specialist

Job Summary

This position is Full Time (Temporary) responsible for installing, configuring, and upgrading computer hardware and software systems. Supports multiple Windows service functions and initiates technical assistance and training to system users.

• Installs, configures and upgrades computer hardware and software systems.
• Supports multiple Windows server functions, such as Active Directory and DNS.
• Initiates technical assistance and training to system users.
• Monitors, maintains and performs LAN/WAN management, including user resources, group access, file systems, security performance, Internet management, and connectivity.
• Maintains current server anti-virus and client virus protection.
• Installs, configures, upgrades and performs ongoing support and maintenance of multiple network services including IIS, DNS, DHCP, TCP/IP, WINS, and Active Directory.
• Installs, monitors and maintains LAN/WAN hardware and software, including servers, peripherals, and user workstations.
• Installs peripheral components such as monitors, keyboards, printers, disk drives for user workstations and associated software.
• Understands and troubleshoots network infrastructure and components, including cables, hubs, switches, routers, NICs, USB ports, etc., and resolves moderately complex network problems.
• Recommends or performs minor remedial actions to correct problems.
• Enters commands and observes system functions to verify correct system operation; performs proactive network and server maintenance and diagnostics.
• Communicates and coordinates network schedule, backups, and downtime to users authorized by the IT Manager.
• Researches and acquires technical support documentation for the ITS.
• Prepares and maintains documentation of network configurations and cabling layouts.
• Writes and maintains documentation for projects and procedures.
• Supports, services and monitors computer equipment for all CAO sites.
• Performs inspection of computer equipment and software installations for inventory and licensing purposes.
• Responds to client inquiries concerning systems operation and diagnoses hardware, software, and operator problems; replaces defective software packages.
• Provides instruction and training in equipment, software, and manuals for end‑users and responds to user inquiries.
• Provides technical consultation and direction to assist management.

• Must present a professional image in conduct, attitude and attire.
• Complete mandatory training satisfactorily.
• Perform additional duties as assigned.

Education and Experience:

• Associate’s degree in computer sciences or equivalent experience.
• Two (2) years’ experience in a computer‑related field.

Skills and Abilities:

• Demonstrated competency with Windows 7, 8x and 10 in workstations, stand‑alone PCs, laptops and related networks (TCP/IP, IIS, DNS, IPX/SPX, WINS).
• Strong knowledge of network products such as hubs, switches, and routers.
• Knowledge of LAN, WAN, Wi‑Fi and mobile Internet connectivity and other internet technologies.
• Project management skills.
• Competency with a variety of office productivity applications.
• Ability to read, analyze and interpret technical manuals and government regulations.
• Ability to write reports, business correspondence and procedures.
• Ability to effectively present information and respond to questions from coworkers, volunteers and service providers.
• Ability to create charts and graphs as needed.
• Ability to calculate percentages to monitor systems resources and to maintain equipment and supply inventory.
• Remain current on technological advances in IT, major hardware upgrades, OS/connectivity changes, data transmission methods and related protocols.
• Ability to solve practical problems and deal with a variety of unforeseen variables.
• Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
• Strong people skills and the ability to work as a team member in a culturally diverse environment.
• Strong commitment to maintaining confidentiality.

Physical Demands:

• Frequently required to sit; use hands to finger, handle or feel; and reach with hands and arms.
• Occasionally required to stand, walk, climb…