Jr. Technical Engineer

IT User Support Specialist

IT User Support Specialist provides day-to-day technical support for hardware and software related systems. Under limited supervision, this job responds to problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation.

Key

Responsibilities and Duties:

• Provide high level on-site call center support
• Perform configuration/installation and troubleshooting of PC hardware including laptops, VDI, desktops, tablets/iPads, printers, messaging and mobile devices, and MIFI
• Install, configure, and troubleshoot Windows operating systems, MacOS, Microsoft Office Suite other applications.
• Provide incident & problem summaries, status reports, and project status as required
• Comply with and support ITIL change-incident-problem-asset management processes and work instructions
• Coordinate with 2nd and 3rd tier teams to ensure timely resolution of complex end user technology issues and incidents to ensure meeting agreed upon service levels
• Maintain highly accurate inventory records
• Provide end user training and knowledge documentation
• Deploy, procure, and collect desktop equipment from end users

Educational Requirements:

• Vocational and/or Technical Education
• Physical Requirements:
  
  Heavy Work

If you are interested, Please share your resume with below basic details:

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