Hardware Operations Lead

IDR is seeking a Hardware Operations Lead to join one of our top clients for an opportunity in Buffalo, NY. This role involves overseeing the deployment, configuration, and maintenance of server and network hardware in a high-demand data center environment. The company specializes in large-scale data infrastructure, supporting critical operations around the clock.

• Lead hardware installation, deployment, and configuration activities within the data center.
• Manage and troubleshoot server and network hardware to ensure high system reliability and performance.
• Handle escalations, support incident response, and coordinate with SMEs and partner teams.
• Maintain accurate asset records and support continuous improvement initiatives.
• Work rotating shifts and on-call to meet 24/7 SLAs, supporting both technicians and operational needs.

• You've deployed and supported server and network hardware in a live data center at scale.
• You troubleshoot server hardware deeply: POST, BIOS, PXE, IPMI, BMC, and component‑level repair.
• You know network protocols (TCP/IP, Ethernet) and hardware (switches, routers, copper and fiber) well enough to diagnose physical‑layer faults.
• You work fluently in Linux and resolve tickets efficiently against 24/7 SLAs.
• You'll take on‑call and shift work, and support and lift up the technicians below you.