Business Systems Analyst VI – Enterprise Observability

Location: Buffalo, NY preferred;
Remote EST hours possible

Duration: 10 months

• Lead enterprise application onboarding into the Dynatrace observability platform.
• Coordinate onboarding work streams across application, infrastructure, and platform engineering teams.
• Manage Agile backlogs, onboarding roadmaps, milestones, and delivery schedules.
• Partner with business and technical stakeholders to define telemetry requirements, monitoring standards, and success criteria.
• Drive adoption of enterprise observability practices, including metrics, logs, traces, and events.
• Ensure governance, compliance, and monitoring standards are consistently applied.
• Track platform adoption, observability coverage, and operational performance through meaningful reporting and metrics.
• Identify process improvements that increase onboarding efficiency and scalability.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 7+ years of Business Systems Analysis, systems integration, or enterprise technology delivery experience.
• Strong background leading complex, cross-functional technology initiatives.
• Experience working in Agile environments with backlog management and delivery planning.
• Excellent communication, stakeholder management, and organizational skills.
• Experience with enterprise observability or monitoring platforms such as Dynatrace, Splunk, App Dynamics, or ELK is highly preferred.
• Knowledge of cloud platforms, application architectures, telemetry concepts, and infrastructure monitoring is a plus.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

The expected base salary for this position ranges from $43.06 to $71.76/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law.

CTG is fully committed to promoting employment opportunities for members of protected classes.