Field Service Engineer - Data Center Infrastructure

Description

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one:
Zones – First Choice for IT.

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

Follow Zones, LLC on Twitter @Zones, and Linked In and Facebook.

Term: 6 month +

Location:

Buffalo, NY

Pay: $40.00 - $42.00 per hour; commensurate with experience

Hours:

Monday – Friday 8 am – 5 pm

We are seeking an experienced Field Service Engineer with 5+ years of hands‑on experience supporting enterprise server hardware in data center environments. The ideal candidate will be responsible for the installation, maintenance, troubleshooting, repair, and upgrade of server infrastructure across customer and company‑operated data centers. This role requires strong hardware diagnostics expertise, excellent customer service skills, and the ability to work independently in mission‑critical environments.

The successful candidate will possess in-depth knowledge of enterprise‑class servers, storage systems, rack infrastructure, and data center operational best practices while maintaining a strong focus on uptime, quality, and customer satisfaction.

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Install, configure, and deploy enterprise server hardware in data center environments.
• Perform break‑fix maintenance and hardware replacement activities for servers, storage devices, and supporting infrastructure.
• Diagnose and resolve server hardware failures including GPU’s, CPUs, memory, motherboards, RAID controllers, and power supplies.
• Conduct preventive maintenance inspections and health checks on data center equipment.
• Support hardware upgrades, firmware updates, and technology refresh projects.
• Perform rack‑and‑stack activities, structured cabling, labeling, and hardware inventory management.
• Troubleshoot server performance, connectivity, and hardware‑related issues using diagnostic tools and vendor utilities.
• Coordinate with Network Operations Centers (NOC), System Administrators, Data Center Operations teams, and OEM support organizations.
• Document all service activities, troubleshooting steps, repairs, and asset updates within ticketing systems.
• Ensure compliance with data center standards, change management procedures, and safety protocols.
• Respond to scheduled maintenance activities and emergency service requests within established SLAs.
• Provide technical support for multiple server platforms and vendor technologies.
• Maintain accurate records of spare parts inventory and equipment lifecycle status.
• Participate in on‑call support rotations and after‑hours maintenance windows as required.

• Minimum 5 years of experience supporting enterprise server hardware in data center environments.
• Associate degree in Information Technology, Computer Science, Electronics, or equivalent work experience.
• Hands‑on experience with server platforms from manufacturers such as:
• Supermicro
• Dell Power Edge
• Hewlett Packard Enterprise (HPE)
• Lenovo
• Cisco UCS
• Strong understanding of:
• Server architecture
• RAID…